Craig Shedivy
Minneapolis,MN
Summary
I was a key member of a small, dynamic team responsible for the IT infrastructure of two organizations with a combined revenue exceeding $500 million annually. My role involved managing hundreds of devices and servers across a diverse network of locations, including production facilities, corporate offices, and remote teams spread across multiple regions. I led critical security remediation initiatives to address the evolving threat landscape, reinforcing system reliability and safeguarding business operations. My efforts streamlined IT processes, improved operational efficiency, and supported enterprise-level continuity across complex and distributed environments.
Overview
8
8
years of professional experience
Work History
System Administrator
Satellite Industries Inc.
02.2017 - 09.2024
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Managed onboarding and offboarding of employees.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Served as the primary resource for handling technical issues that required escalating to more senior support staff.
- Presented several training sessions in support of company lunch and learn initiatives.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and executed resolution for network and server issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Devised scripts and automation tools to improve system efficiency.
- Investigate and proactively remediate new security concerns, such as zero-day disclosures, in response to today's technological threat landscape.
Education
Associate of Applied Science - Computer Networking Systems
Dunwoody College of Technology
Minneapolis, MN03-2013
Skills
- Team-Oriented Growth Mindset
- Vendor Partnership and IT Resource Procurement
- VMware Systems
- Windows Server Administration
- Group Policy Implementation
- VDI Server and Client Management
- Hybrid Exchange Administration
- Tenant-Wide O365 Management
- Skilled in Utilizing Remote Management Tools
- Comprehensive Troubleshooting Skills for Distributed Workforce Needs
- Skilled in Handling Escalated Support Cases
- Travel: Site Visits and Relocations
- Enterprise-Level DRaaS Involvement
- Protecting Access to Sensitive Information
- Upholding Ethical Standards with Integrity
- Proficient in Clear Communication Across Technical Levels
Timeline
System Administrator
Satellite Industries Inc.
02.2017 - 09.2024
Associate of Applied Science - Computer Networking Systems
Dunwoody College of Technology
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