Craig Smith
Hope For Tomorrow
Point Pleasant
1
Certification
17
years of professional experience
Detail-oriented Medical Records and Care Support Professional achieved effective patient care and precise clinical documentation through strong coordination with healthcare teams. Delivered compassionate service and maintained safe environments while monitoring vital signs and intervening in crises. Focused on ensuring HIPAA compliance and safeguarding confidentiality in all aspects of healthcare support.
Work History
Residential Technician
1 Year 11 Months- Monitored residential safety, promptly resolving hazards and maintaining secure living environment.
- Inspected living areas, identifying repair needs and coordinating timely facility upkeep.
- Supported residents with daily routines, reinforcing program expectations and consistent care.
- Documented incidents, maintenance concerns, and resident interactions with accuracy and confidentiality.
- De-escalated behavioral concerns using calm communication and trauma-informed support techniques.
- Trained new staff on house procedures, safety standards, and resident support protocols.
- Enforced program rules consistently while preserving respectful, therapeutic relationships.
- Coordinated shift handoffs, ensuring continuity of care and clear communication across teams.
- Supported tenant retention efforts by actively maintaining positive relationships, addressing concerns proactively, and fostering a sense of community within the residential complex.
Medical Records Clerk
3 Years 2 Months- Filed, scanned, and indexed medical documents for timely retrieval and record completeness.
- Processed release of information requests in compliance with facility and privacy requirements.
- Reviewed charts for missing information and corrected discrepancies before archiving.
- Maintained inmate medical records with strict confidentiality and accurate chart organization.
- Retrieved and delivered records for clinical staff to support patient care coordination.
- Updated electronic and paper files to ensure accurate documentation tracking.
- Prepared charts for medical appointments, admissions, and transfers with attention to detail.
- Coordinated daily record workflow to support efficient access to active and archived files.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting patient history and information.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Supported medical staff by providing organized and accurate medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Maintained patient records in compliance with security regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
- Maintained patient privacy and security by monitoring access to electronic health records and reporting any unauthorized activity.
State Tested Nursing Assistant
6 Years 7 Months- Monitored vital signs and promptly reported changes to nursing staff.
- Documented patient observations accurately in medical records and care logs.
- Assisted patients with bathing, grooming, toileting, and mobility support.
- Supported safe transfers using proper lifting techniques and mobility devices.
- Maintained infection control standards through consistent cleaning and sanitation practices.
- Responded to patient needs calmly while preserving dignity and confidentiality.
- Collaborated with nursing team to deliver consistent daily care routines.
- Observed patient behavior and escalated concerns following facility procedures.
- Reduced risks of injury by implementing proper transfer techniques when moving or repositioning patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
State Tested Nursing Assistant
4 Years 4 Months- Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Enhanced patient comfort by addressing individual needs and preferences during routine care tasks.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided emotional support to patients and families during difficult times, demonstrating empathy and understanding.
- Improved patient care by providing compassionate and attentive assistance with daily living activities.
- Assisted in the delivery of high-quality healthcare by collaborating with nursing staff, physicians, and other healthcare professionals.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Education
High School Diploma
Skills
Commitment to learning
Vital signs
Focused task management
Collecting vital signs
Recording vital signs
Basic life support
Dependable team member
Vital signs assessment
Multitasking
Hands-on patient care
Personal hygiene assistance
Behavior documentation
Vital signs documentation
Patient-centered care
Vital signs collection
Task prioritization
Multitasking
Organizational skills
Teamwork
Behavioral documentation
Effective communication
Active listening
Decision-making
Assisting daily activities
Willingness to learn
Bedside manner
Monitoring resident behavior
Electronic charting
Certification
- CNA - Certified Nursing Assistant
- AMAP, Hope For Tomorrow
- CPR Certified
Timeline
Residential Technician
Hope For Tomorrow
11.2024 - CurrentRead More
Medical Records Clerk
Wexford Health Sources, Inc
01.2021 - 03.2024Read More
State Tested Nursing Assistant
Wexford Health Sources Inc.
06.2014 - 01.2021Read More
State Tested Nursing Assistant
Lakin State Hospital
11.2009 - 03.2014Read More
Point Pleasant High School
High School Diploma
Read More