Craig Sobrero
Sacramento,CA
Summary
Accomplished Product Specialist at RDO Equipment Co., adept in customer engagement, training and product demonstrations, significantly enhancing customer retention and support. Expert in team collaboration and consistently praised for exceptional customer service, work ethic and passion for the business. Proven track record in leveraging technical ability to ensure product performance, productivity and value to the end user.
Overview
19
19
years of professional experience
Work History
Product Specialist
RDO Equipment Co.
04.2013 - Current
- Provided demonstrations for Vermeer Underground and Recycling/Forestry Products to showcase functionality and productivity.
- Provided trainings on our Equipment and the industries they support.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
Field Service Technician
RDO Equipment Co.
04.2012 - 04.2013
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Repaired Vermeer equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
Technical Editor
Alldatapro
07.2009 - 04.2012
- Reduced errors in technical documents by conducting thorough reviews and providing constructive feedback to authors.
- Maintained up-to-date knowledge of industry trends and best practices through continuous professional development.
- Checked reference sources to verify dates, facts and statistics.
Service Technician
Elk Grove Toyota
03.2005 - 07.2009
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed customer orders and warranty services according to manufacturer specifications.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Explained diagnostic findings to customers and outlined repair or service options.
Education
Associate of Science - Automotive Technology
Butte College
Oroville, CA06.2004
Skills
- Customer Engagement
- Product Training
- Product Launches
- Product Demonstrations
- Product Performance Monitoring
- Customer Service
- Teamwork and Collaboration
- Customer Communication and Empathy
Timeline
Product Specialist
RDO Equipment Co.
04.2013 - Current
Field Service Technician
RDO Equipment Co.
04.2012 - 04.2013
Technical Editor
Alldatapro
07.2009 - 04.2012
Service Technician
Elk Grove Toyota
03.2005 - 07.2009
Associate of Science - Automotive Technology
Butte College
Similar Profiles
Brady DahlstromBrady Dahlstrom
Transactional Account Manager at RDO Equipment Co.Transactional Account Manager at RDO Equipment Co.
Jacob BaileyJacob Bailey
Rental Technician at RDO Equipment Co.Rental Technician at RDO Equipment Co.
James CudworthJames Cudworth
Field Service Operations Manager at RDO Equipment Co.Field Service Operations Manager at RDO Equipment Co.