Craig Starkey
Brownsburg
Summary
Dynamic professional with extensive experience in account management at Taylor Communications, excelling in client relationship development and sales pipeline management. Proven ability to leverage data analysis skills and effective communication to drive business growth and enhance customer satisfaction. Adept at navigating complex challenges with adaptability and strategic insight.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Spotter Driver
Lenders Recovery Service
Indianapolis
06.2025 - Current
- Camera car driver and spotter locating collateral assets under order for repossession. Utilizing License Plate readers, Patroller and Insight operating system.
- Monitored vehicle locations using GPS tracking systems to optimize recovery efforts.
- Coordinated with towing services to facilitate efficient vehicle retrieval processes.
- Communicated with clients to confirm vehicle recovery instructions and address inquiries.
Driver
Hitch
Indianapolis
01.2024 - Current
- Delivered ride-share services across multiple states, prioritizing passenger safety and comfort.
- Delivered packages efficiently and safely across designated routes.
- Conducted vehicle inspections and performed routine maintenance checks.
- Communicated with dispatch to confirm delivery schedules and routes.
Driver
Uber Drivers
Indianapolis
04.2022 - Current
- Facilitated safe transportation of passengers to various destinations
- Operated vehicles safely within designated routes and schedules.
- Maintained vehicle cleanliness and functionality through regular inspections.
- Communicated effectively with dispatch regarding traffic and delivery updates.
Camera Car Driver
Reliable Recovery Services ,Inc.
Whitestown
04.2024 - 06.2025
- Camera car driver collecting data and locating vehicles with an order for repossession. Utilizing license plate reading Insight cameras and Patroller software used by Law Enforcement.
- Operated vehicles to transport goods safely and efficiently.
- Conducted regular vehicle inspections to ensure optimal performance.
- Communicated with dispatch for routing and scheduling updates.
Music Evangelist
self employeed
Indianapolis
05.2008 - 06.2023
- Performed songs and shared testimonies to convey gospel messages and inspire audiences
- Developed engaging presentations to promote products and services.
- Conducted training sessions to educate audiences on key concepts.
- Collaborated with community leaders to foster partnerships and outreach.
PCA Personal Care Assistant
self employeed
Brownsburg
06.2007 - 05.2011
- Coordinated daily home and personal care activities to ensure client's comfort and well-being.
- Provided personal care support to individuals with daily living activities.
- Administered medication and monitored health conditions for clients.
- Assisted clients with mobility and transportation to appointments.
Account Manager
Taylor Communications (Standard Register, Inc.)
Indianapolis
08.2000 - 05.2005
- Coordinated design and production of labels for Carrier and Bryant furnaces, ensuring compliance with branding standards and facilitating effective product identification.
- Managed client relationships to ensure satisfaction and retention.
- Coordinated project timelines and deliverables with cross-functional teams.
- Developed tailored solutions to meet specific client needs and objectives.
Sales Executive
United Business Forms
Atlanta
08.1996 - 09.1999
- Directed existing business forms and ad specialties accounts, fostering client satisfaction and retention.
- Developed strong relationships with clients to understand their needs and preferences.
- Conducted product demonstrations to showcase features and benefits effectively.
- Collaborated with the marketing team to create promotional materials and campaigns.
Sales Representative
Japan Pulp and Paper
Tucker
12.1995 - 08.1996
- Executed outbound telemarketing campaigns for continuous paper rolls, generating qualified leads.
- Developed relationships with clients to understand their paper and packaging needs.
- Executed sales strategies to promote product lines effectively.
- Conducted market analysis to identify business opportunities in the pulp and paper industry.
Senior Customer Service Representative
Cutting USA/Cutting Ltd. Toronto Canada
Indianapolis
04.1990 - 12.1995
- Managed business forms, financial, and point of sale accounts, facilitating sales of stock and custom products.
- Assisted customers in resolving inquiries and complaints effectively.
- Guided team members in best practices for customer interactions.
- Managed customer accounts and maintained accurate records.
Education
Associate of Applied Science - Massage Therapies
Trade School
Indianapolis, IN10-2006
Associate's degree - Massage Therapy
Kaplan University
Indianapolis, IN09-2006
Skills
- Front desk
- Childcare
- Outbound sales
- Cross-functional collaboration
- Client email correspondence
- GPS
- Data analysis skills
- Shipping & receiving
- Event coordination
- Customer service
- MRP
- Microsoft Excel
- Interpersonal communication
- Mobile devices
- Sales pipeline management
- Phone communication
- Janitorial experience
- Customer support experience within nonprofit industry
- Call center experience
- Marketing
- Account management
- Guest services
- Small business owner customer support experience
- B2C
- Math
- Restaurant experience
- Social media marketing
- Professional development support
- Business development
- Data entry
- Mentoring
- CRM software
- Filing
- Facilities management
- Vehicle maintenance logs
- Sales development management
- Interviewing
- Plumbing
- Hospitality
- Customer service problem-solving
- Clear verbal communication
- Retail math
- Patient service
- Database management
- Lead generation activity metrics tracking
- Adaptability
- Patient interaction
- Cold calling
- Analysis skills
- Medical terminology
- Root cause analysis
- Supply chain process improvement
- Writing skills
- Adhering to traffic regulations
- Call center management
- Customer complaint resolution
- Google Docs
- Communication skills
- Organizational management
- Company vehicle operation
- Customer returns handling
- Transportation planning
- Upselling
- Grammar
- Experience
- Typing
- Power tools
- Customer support - Customer support experience (More than 20 years)
- Tenant complaint resolution
- Client relationship development
- Word processing
- Care plans
- Freight
- Professional email communication
- Internal employee customer service
- Operations management
- Customer issue escalation
- Document management
- Property management
- Computer skills
- Team motivation (leadership skill)
- Handling customer inquiries
- CPR
- Customer support experience within hospitality industry
- Order picking
- Patient transport
- Schedule management
- Community engagement
- Clerical experience
- Teaching
- Direct sales
- Customer inquiry handling
- Merchandising
- Dimensional measurements
- Budgeting
- AI
- Active listening
- Microsoft Outlook
- Infection control
- Sales presentations
- Social media management
- Microsoft Access
- Territory sales
- Field sales
- Appointment scheduling
- Pricing
- Patient monitoring
- Task prioritization
- Business management
- Patient assessment
- Sales management
- Handling customer exchanges
- Revenue cycle management
- Revenue target achievement
- Microsoft Office
- Delivery detail verification
- Providing product information
- Product demos
- Conflict management
- Quality inspection
- Accounting
- Purchasing
- Attention to detail
- Research
- Anatomy knowledge
- Event planning
- Counting cash
- Payment processing
Certification
- Massage Sciences, Present
- Driver's License
- Chauffeur's Permit
- Passenger Endorsement
Languages
English
Willing To Relocate
- Spokane, WA
- Anniston, AL
- Chicago, IL
Affiliations
- Former soccer league facilities director, board VP, board President and CEO
Timeline
Spotter Driver
Lenders Recovery Service
06.2025 - Current
Camera Car Driver
Reliable Recovery Services ,Inc.
04.2024 - 06.2025
Driver
Hitch
01.2024 - Current
Driver
Uber Drivers
04.2022 - Current
Music Evangelist
self employeed
05.2008 - 06.2023
PCA Personal Care Assistant
self employeed
06.2007 - 05.2011
Account Manager
Taylor Communications (Standard Register, Inc.)
08.2000 - 05.2005
Sales Executive
United Business Forms
08.1996 - 09.1999
Sales Representative
Japan Pulp and Paper
12.1995 - 08.1996
Senior Customer Service Representative
Cutting USA/Cutting Ltd. Toronto Canada
04.1990 - 12.1995
Associate of Applied Science - Massage Therapies
Trade School
Associate's degree - Massage Therapy
Kaplan University