Craig Steinshouer

Set up and break down audio visual equipment in general session and breakout rooms. Crew Lead and breakout room coordinator.

• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Developed and maintained relationships with customers and suppliers through account development.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Assessed reports to evaluate performance, develop targeted improvements and implement changes.
• Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
• Partnered with vendors and suppliers to effectively manage and budget.
• Devised processes to boost long-term business success and increase profit levels.

• Direct day-to-day operations to ensure that appropriate resources are available to execute large volume of daily shipments in a very busy warehouse.
• Supervise Warehouse Manager, Operations Coordinator, Dispatcher, Inventory Coordinator and other vital warehouse personnel
• Oversee 10-12 drivers making on time deliveries throughout Los Angeles, Orange County, San Diego and Coachella Valley.
• Hire, train and mentor Inbound and Outbound technicians, drivers and other warehouse personnel essential for smooth daily operations.
• Ensure vehicles and drivers are DOT compliant and safe to be on road.
• Management of equipment flow between offices ensuring proper availability for local rentals.
• Schedule staff to ensure proper coverage of all warehouse functions.

• Developed lasting relationships with existing clients and vendors.
• Key contact for all new and existing clients.
• Identified opportunities to increase revenue by offering new products such as scenic and lighting design, increasing revenue by 15% YoY.
• Designed, created and updated social media sites (Facebook, Instagram and LinkedIn) that resulted in increased visibility for our brand. Over a hundred views per month.
• Produced ad-hoc reports and documents to owner and senior team members.
• Supported Owner / President with daily operations functions including P&L analysis, sub rental cost impact, new equipment purchases, etc.
• Performed initial client assessment and analysis to begin research process.
• Responded to customer requests via telephone and e-mail.
• Worked with owner and web developer to create new website with updated content, team member biography's and increased security features.

• Responsible for 3 warehouse locations in Hawaii.
• Hired and mentored Sales and Operations managers resulting in record high profit margins and customer service scores.
• Worked with my team to identify strategic equipment purchases that lead to significantly reduced freight and sub rental equipment costs by more than 12%.
• Worked with leadership team to change structural operations for Branch offices in. Hawaii, resulting in company leading increase in profitability of more than 18%.
• Hawaii Branch offices lead company in Internal Customer service scores. Our operations team received External Customer Service Bonus 8 consecutive quarters.
• Received Employee Excellence Award in 2016.

• Built lasting relationships with clients through outstanding customer service interactions.
• Serviced accounts on regular basis to propose new products or services and maximize revenue.
• Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
• Consistently hit and exceeded sales goals by 20% or more.
• Maintained extensive knowledge of competitors, their offerings and their presence in assigned territory.
• Asked appropriate open-ended questions to discover prospects' needs and requirements.

• Responsible for 20 individual locations throughout Hawaii with more than 40 full time employees.
• Annual revenues exceeding $12M.
• Regional P&L responsibility with focus on revenue growth, labor and sub rental cost reduction.
• Annual Capital Expenditure budget exceeding $600k.
• Responsible for hiring managers and key individuals for all locations, manage performance and provide training and mentoring.
• Established and nurtured relationships with Executive team at each hotel location.
• Provided training and support for all team members in region with focus on career paths and personal development.
• Regular communication regarding company initiatives. Proper follow up and training as necessary for success.
• Constant focus on customer service, rewarding and recognizing top performers.