Craig Stevens
Missoula,MT
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated LTL professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Regional Operations Manager / Terminal Manager
Midwest Motor Express
04.2017 - Current
- Improved terminal efficiency by streamlining processes and implementing innovative solutions.
- Reduced operational costs through effective budget management and resource allocation.
- Enhanced safety standards by conducting regular audits and implementing corrective actions.
- Increased on-time performance with proactive scheduling and efficient workforce deployment.
- Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
- Developed strong relationships with clients, vendors, and other stakeholders for improved communication and collaboration.
- Implemented staff training programs to enhance employee skills, productivity, and overall job satisfaction.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Established a culture of continuous improvement within the team, leading to enhanced performance levels across various functions.
- Coordinated with cross-functional teams for seamless execution of projects and tasks within the terminal environment.
- Ensured compliance with regulatory requirements by staying updated on industry standards, guidelines, and best practices.
- Achieved high customer satisfaction ratings by addressing concerns promptly and providing exceptional service at all times.
- Drove employee engagement through open communication channels, frequent feedback sessions, and recognition of outstanding efforts.
- Managed complex terminal projects from inception to completion, ensuring timely delivery and stakeholder satisfaction throughout the process.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Hired, trained and educated new employees to improve company performance and efficiency.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Set terminal budgets and set goals to adhere to plans.
Sales Account Executive
Yellow/Reddawy
01.2014 - 04.2014
- Increased sales revenue by establishing and nurturing long-term client relationships.
- Developed sales strategies for targeted market growth and increased profitability.
- Negotiated pricing, contracts, and terms with key clients to secure new business deals.
- Expanded company presence within the market by attending trade shows, conferences, and networking events.
- Managed a diverse portfolio of accounts to ensure consistent customer satisfaction and loyalty.
- Provided exceptional customer service, addressing concerns promptly to maintain strong client relationships.
- Implemented effective upselling techniques to maximize revenue from existing customers.
- Successfully retained top-performing clients while also acquiring new business partners leading to significant revenue growth.
Operations Manager
Yellow/Reddaway
11.2011 - 01.2014
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Operations Manager
Yellow/Reddaway
11.2009 - 11.2011
- Oversight of the daily terminal operations servicing Northwest Washington
- Managed all aspects of inbound, P&D, Linehaul and outbound dock operations.
- Coordinated 20+ local P&D drivers to ensure deliveries and pick ups are made as scheduled
- Effectively communicated and coordinated with sales management and customer accounts delivering best in class pick up and delivery service and problem solving specific customer operational and equipment needs.
Weight and Research (W&R) Manager
Yellow/Reddaway
07.2008 - 11.2009
- Worked collaboratively with terminal operations and sales inspecting inbound and outbound shipments ensuring correct application of freight classification and weight applied.
Operations Lead / City Operations Dispatcher
Yellow/Reddaway
08.2006 - 07.2008
- Managed all aspects of daily city P&D operations, dispatch and outbound load planning.
- Led outbound operations team with processing of all customer shipments to destination terminals coordinating with linehaul operations scheduling drivers and assigning equipment and preparing all necessary transport documents.
- Responsible for all areas of safety related to dock operations, proper freight handling and equipment management.
Education
Business Adminstration
University of Montana
Missoula, MTSkills
- Budget Knowledge
- Outstanding Communication Skills
- Compliance Management
- Facility Management
- Excellent Interpersonal Skills
- Sales Support
- Operational Efficiency
- Maintenance Scheduling
- Regulatory Compliance
- Safety Protocols
- Risk Management
- Business Development
- Process Improvement
- Conflict Resolution
- Team Leadership
- Customer Retention
- Customer Service Management
- KPI Tracking
- Employee Development
Timeline
Regional Operations Manager / Terminal Manager
Midwest Motor Express
04.2017 - Current
Sales Account Executive
Yellow/Reddawy
01.2014 - 04.2014
Operations Manager
Yellow/Reddaway
11.2011 - 01.2014
Operations Manager
Yellow/Reddaway
11.2009 - 11.2011
Weight and Research (W&R) Manager
Yellow/Reddaway
07.2008 - 11.2009
Operations Lead / City Operations Dispatcher
Yellow/Reddaway
08.2006 - 07.2008
Business Adminstration
University of Montana
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