Craig Taylor
Fiber Technician
Houston,TX
Summary
Accomplished Telecommunications Technician with 19 years of experience installing and maintaining voice, data, and other systems. Demonstrates expertise in equipment configuration and troubleshooting, ensuring uninterrupted operations and minimal downtime. Recognized for exceptional organization and resourcefulness, consistently delivering high-quality work with a superior work ethic.
Overview
26
26
years of professional experience
Work History
Premises Technician
AT&T
02.2016 - Current
- Demonstrated expertise in installing and splicing fibers from PFP to modems, ensuring efficient connectivity for residential and commercial customers.
- Managed installation of Ethernet and coax wiring for seamless communication across multiple devices
- Exceptional knowledge of safety protocols at AT&T.
- Provided top-notch customer experiences by installing or repairing services in various residential and commercial locations.
- Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
- Contributed to company growth by consistently meeting or exceeding monthly performance targets for installations and repairs.
- Supported new hires by sharing expertise on best practices for efficient installations or repairs, contributing to overall team success.
- Improved customer satisfaction by efficiently troubleshooting and resolving technical issues with their home services.
- Installed and repaired Fiber and Copper equipment.
- Reduced downtime for customers by quickly diagnosing issues and implementing effective solutions during service calls.
- Exceeded client expectations for promptness in completing assignments while maintaining the highest level of workmanship standards.
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
Communication Technician III
Time Warner Cable/Comcast
01.2005 - 06.2015
- Achieved remarkable results in Inbound Sales
- Joined the Workforce Management Team in May 2007
- Transitioned to a technical role in 2008 as Communication Tech II within the Technical Field Operations
- Promoted to Communication Tech III in 2010
- Mastered the use of R/F technology for television, internet, and telephone applications
- Played a key role in on-the-job training of new staff members
- Consistently met or exceeded customer expectations through timely service delivery and clear communication.
- Ensured compliance with all safety protocols during installation procedures, minimizing risk of injury or property damage.
- Conducted thorough site surveys to identify potential communication challenges and provide appropriate solutions.
- Implemented new communication systems for improved efficiency and reduced downtime.
- Streamlined workflow processes, resulting in increased productivity and reduced errors.
Meat Department Representative
Whole Foods
01.2003 - 01.2005
- Responsible for day to day operations in the Meat Department
- Assisted customers with specialty meat orders.
Tech Support and Collections
Sprint PCS
01.1999 - 01.2003
- Placing outbound calls for past due accounts
- Assisting cellular customers with troubleshooting and tech support.
Education
Certified in Network Technology -
Culinary Arts Certificate -
Skills
- Hard-working self-starter, accustomed to heavy workload with minimal direction
- Highly dependable with excellent follow-through in areas of accountability
- Solid interpersonal skills; functions well as part of a team
- Effective troubleshooter, able to identify and resolve problems
- Quick learner - able to become productive quickly
- Good with hands; mechanically inclined
Timeline
Premises Technician - AT&T
02.2016 - Current
Communication Technician III - Time Warner Cable/Comcast
01.2005 - 06.2015
Meat Department Representative - Whole Foods
01.2003 - 01.2005
Tech Support and Collections - Sprint PCS
01.1999 - 01.2003
Francis Tuttle Technology Center - Certified in Network Technology,
Houston Community College - Culinary Arts Certificate,
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