Craig Thibodeaux
Grand Prairie,TX
Summary
Dependable/Experienced professional well versed in warehouse/logistics management. Offering extensive knowledge inventory management, shipping/receiving, training/development decisive leader, problem solver with excellent communication and planning/organizational abilities.
Overview
14
14
years of professional experience
Work History
Customer Service Representative\Logistics
Security Equipment Supply
03.2022 - Current
- Verifies condition of items returned by customers, determined appropriate action per company and vendor policies
- Investigate/resolves customer inquiries and complaints quickly
- Coordinated return of defective or incorrect shipments
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Tracked orders and notified customers of status or potential delays.
- Maintained detailed records of all shipments, ensuring proper documentation for audits and compliance purposes.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates
- Formulated methods to optimize warehouse space by implementing new layouts to maximize storage area by 30%
Warehouse Supervisor
Dometic Corporation
01.2021 - 05.2021
- Directly supervised 21 hourly employees, planned/assigned duties, scheduled hours of work to assure production is completed on time and meets customer quality requirement
- Coordinated FTL/LTL, inbound/outbound loads, with transportations companies
- Manage, budget and cost of inventory, as it relates to order fulfillment and Bill of Lading invoices
- Provided daily/weekly KPI reports regarding operational needs and changes
- Monitored scheduled shipment dates to achieve timely delivery,
- Managed employee time-keeping for hours work and absenteeism tracking.
- Reduced order processing times by 10 minutes streamlining, picking, packing, and shipping processes
Warehouse Supervisor
Odyssey Logistics & Technology Corporation
11.2019 - 07.2020
- Supervised all warehouse operations, including shipping/receiving, inventory, distribution, and workplace safety
- Inspected all materials made notations of any exceptions or damages for all inbound/outbound shipments
- Audited Warehouse procedures and made necessary changes to ensure work instructions complied with warehouse objectives and safety requirements
- Developed standards to increase on time shipments rates from 92% to 98%
Operations Supervisor
Universal Logistics Holdings Inc
04.2015 - 07.2019
- Managed 35 union/temporary production employees in fast pace 600,000 sq ft warehouse
- Trained/Documented all employees on job safety, company/quality standards and production procedures
- Developed cross training plan to train new hires on multiple positions reducing overtime cost by 16%
- Oversaw daily inventory cycle counts of $20 million raw materials resolved overages/shortages increased accuracy from 90% to 95%
- Directed all movements of inbound/outbound shipments
- Identified shipping bottle-neck devised new procedures reduce truck drivers wait from 30 to 20 minutes
- Examined incoming shipments, for damages/shortages by communicating with suppliers to resolve issues
- Evaluated employee skills/knowledge regularly, providing constant feedback
- Used Warehouse Management Systems to receive/validate inventory counts.
Material Manager
United States Air Force
02.2010 - 01.2015
- Coordinated daily activities for staff including training, employee development, job assignments, disciplinary actions, performance evaluations, and establishment of organizations goals
- Directed inventory management for accounts totaling over $50 million with record rate of 99% accuracy
- Verified/Examined all inbound/outbound shipments quantities are accurate and free of damages
- Researched all receiving, shipping/inventory discrepancies to find root cause, resolved issues, preventing reoccurrences
- Purchased equipment/supplies within allotted budget limits to maintain unit operations
Education
Associate of Science - Logistics Management
Community College of The Air Force
Montgomery, AL08.2011
Skills
- Organized
- Staff Management
- Training/Employee Development
- Strong Written/Communication Skills
- Microsoft Office
- Excellent Time Management
- Customer Service/Quality Control
- Inventory Management
- Key Performance Indicators (KPIs)
- Forklift
Timeline
Customer Service Representative\Logistics
Security Equipment Supply
03.2022 - Current
Warehouse Supervisor
Dometic Corporation
01.2021 - 05.2021
Warehouse Supervisor
Odyssey Logistics & Technology Corporation
11.2019 - 07.2020
Operations Supervisor
Universal Logistics Holdings Inc
04.2015 - 07.2019
Material Manager
United States Air Force
02.2010 - 01.2015
Associate of Science - Logistics Management
Community College of The Air Force
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