Craig Thomas
Plymouth,MA
Summary
Strong leader with a decade of sales, customer service and management experience in logistics, shipping and warehouse environments. I've cultivated a track record of success by leveraging my industry knowledge and people skills to drive change and put my teams' in the best positions to succeed. I'm a data driven decision maker who works well in team settings and is comfortable making tough calls . Those that have worked for me describe me as consistent and fair with the highest of standards. Those I've worked for say I'm a dynamic problem solver they always count on.
Overview
11
11
years of professional experience
Work History
Operations Supervisor II
Stop & Shop Distribution Center
12.2023 - Current
- Senior Manager soley responsible for more than 100 union & non union employees each shift
- Project daily volume to determine staffing & workflow requirements across all departments
- Coordinate selection & loading of 130 bays for outbound shipments to 150+ stores - increased delivery satisfaction across all metrics
- Oversee all 3rd party and LTL inbound freight for replenishment and cross-dock orders
- Control inventory, mark-outs, damages, shrinkage and maintain revolving stock - 7 months without a missing pallet
- Interview & train supervisors as well as coach & discipline union & nonunion employees
- Lead my team with integrity & compassion holding them to the highest standard as they do me.
Outbound Operations Manager
PFX
06.2022 - Current
- Work Closely With Vendors, Buyers & Internal Sales Team To Ensure "The Perfect Order"
- Handled Hiring, Training, Performance Reviews, Corrective Actions & Terminations
- Doubled Workforce & Implemented 4 Day Work Week For All Hourly Employees
- Cut Three Day Lead Time to 24 Hours For All Customer Accounts & All Products
- Reduced Average Weekly Shortage/Mispicks By More Than 16%
- Manage Staff of 70+ Employees Including Five Department Leads
- Developed Best Practices & Implemented Them Across 6 Other D.C's Nationwide
- Drove Continuous Improvement via RCA's & Lean Six Sigma Principles
- Directly Responsible For All Shipping Including LTL, FTL & Third Party
- Oversaw All Outbound Operations -Orders, Picking, Packing & Shipping 300,000 lbs to 400,000 lbs of Product Each Day
Area Manager
Hertz Rental Car
09.2019 - 05.2022
- Managed Multiple Locations & Dozens Of Employees
- Hired, Trained & Mentored Staff ( Monthly Performance Reviews & Corrective Actions)
- Increased Revenue Y.O.Y & Per Transaction
- Increased N.P.S More Than 40%
- Coordinated & Managed Fleet Across 3 Offices, 26 Shops & 2 Airports
- Managed Back Office, Reconciled Fuel & Service Logs, Profit/Loss Reports & Quarterly Revenue Projections,
- Drove New Business By Strengthening Existing Relationships & Acquiring New Accounts.
- Accepted Multiple Promotions & Was Recognized Monthly As Top Performer
Operations Manager
T.E.A.M Distribution
02.2015 - 08.2019
- Supervised Team Of Drivers, Warehouse Workers & Office Employees (Including Performance Reviews/ Corrective Actions)
- Built & Maintained Relationships With Both Suppliers & Accounts
- Developed & Ensured Company Sales Forecasts & Delivery Quotas Were Met
- Managed Fleet & Coordinated Deliveries
- Handled Collections & Reconciled Accounts
- Hired, Trained, Coached, & Developed New Employees
- Assisted In The Sale of Routes, Equipment, & Vehicles Before & After We Closed.
Route Supervisor
T.E.A.M Distribution
07.2013 - 02.2015
- Supervised Team Of 9 Drivers
- Managed & Maintained Relationships With Hundreds Of Store Managers & Customers
- Trained Drivers On Routes, S.O.P's, Safety & Best Practices
- Served As Main Point Of Contact For Accounts Including Coinstar, Loomis, Ophthalmic Consultants Of Boston, New York Times & Its Subsidiaries, & Pub 99
- Coordinated Daily Deliveries & Pickups For Hundreds Of locations.
- Ensured Timely Delivery & Customer Satisfaction
Education
Bachelor of Science - Business Management
Bridgewater StateUniversity
Bridgewater, MA05.2015
Skills
- Leadership
- Microsoft Suite & Google Suite
- CRM Including Salesforce & Hubspot
- ERP's Including MD365
- WMS Including As400, Infor & Red Prairie
- HRIS Including Paylocity, ADP & Workday
- Coaching & Employee Development
- LTL, FTL, & 3rd Party Shipping/ Logistics
- Routing Including Descartes
- Sales, Marketing & Networking
- Root Cause Analysis & Lean Six Sigma
- Customer Service & Conflict Resolution
Timeline
Operations Supervisor II
Stop & Shop Distribution Center
12.2023 - Current
Outbound Operations Manager
PFX
06.2022 - Current
Area Manager
Hertz Rental Car
09.2019 - 05.2022
Operations Manager
T.E.A.M Distribution
02.2015 - 08.2019
Route Supervisor
T.E.A.M Distribution
07.2013 - 02.2015
Bachelor of Science - Business Management
Bridgewater StateUniversity
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