Craig Troyer
Denver,CO
Summary
Entrepreneurial Owner with a track record of increasing and sustaining significant revenue and profit growth in challenging markets. Creative visionary and leadership style with top-flight performance in organizational change. Career highlighted by consistent recruitment to lead turnaround efforts for struggling stores based on strong performance in workforce engineering, process optimization, productivity improvement, and quality management. Excellent planning, communications, multi-tasking, organizational, project management and team building qualifications. A dedicated, motivational and positive leader who facilitates growth, transition and performance improvement. Proven track record of training and developing talent across all levels. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
8
8
years of professional experience
Work History
Owner
Mod Livin
Denver, CO
06.2017 - Current
- Maintained relationships with existing clients by providing superior customer service.
- Identified new opportunities for growth, expansion, and diversification.
- Developed policies and procedures for the organization.
- Oversaw budgeting and financial management.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
General Manager
Target Corporation
N.E. Westminster, CO
- Recruited to turn around failing leadership at N.E
- Westminster, CO SuperTarget store boasting $54M in annual sales with approximately $174,000 sq ft offerings of typical Target products in addition to a full grocery section
- Led teams of up to 250, motivating employees to maximize sales, profits, return on investment, market share, costumer loyalty, and employee satisfaction
- Reduced turnover by 35%.
SuperTarget Store Manager
Target Corporation
Colorado Springs
- Promoted to lead major turnaround efforts for failing SuperTarget store with significantly high employee turnover
- Managed team of up to 150 employees, synthesizing processes and procedures to maximize sales
- Recognized by Senior Vice President for a successful turnaround of store operations and collaboration with community organizations to stabilize staffing
- Reduced turnover by 40% by focusing on team member growth, development and engagement through communication and recognition
- Boosted store sales by $5.3M by improving employee performance, morale and motivation.
Target Store Manager
Target Corporation
Biddeford, ME
- Promoted to open a new Target store in the Portland/New Hampshire market
- Recruited, hired, and trained a team of 100 employees to maximize sales and profits from ground breaking to store inception to store opening
- Attained 21M in annual sales
- Collaborated with the Project Manager daily to ensure store construction objectives were attained week to week during a four month store build
- Acted as a liaison between Target and food and beverage vendors to assimilate local and national product assortment including licensed partners like Starbucks and Pizza Hut
- Received Golden Contribution Award for meeting all sales, expense, and profit goals.
Regional Food Operations Specialist
Target Corporation
Boston, MA
- Influenced teams in 48 Target stores throughout the New England market to proactively leverage tools, reports, and processes to drive awareness and continuous improvement in gross margin, productivity, and overall food profitability
- Scope of responsibilities included: assessing talent, evaluating training gaps, coaching and improving performance, and ensuring standard process execution across multiple store units
- Participated in creating general store operations guidelines for all operating store units
- Institutionalized a food safety culture across the region by monitoring third party assessment results, assessing store cleaning and sanitation routines, personal hygiene standards, product freshness and quality.
Human Resource Generalist
Target Corporation
Grand Rapids, MI
- Responsible for performing HR-related duties on a professional level while working closely with Senior HR Management in supporting store and district initiatives
- Optimized resources and talent to execute in several functional areas including: benefits administration, employee relations, training, performance management, policy implementation, recruitment, affirmative action and employee law compliance
- Accountable for all phases of personnel management: interviewing, hiring, on-boarding, staff development, evaluation, promotion and separation
- Acted as a liaison between management and human resource partners in handling ADA, EEOC, FMLA, personal LOA and workers compensation.
Education
Bachelor of Science - Marketing
Winona State University
Winona, MN05-1998
Skills
- Dynamic Operations Management
- Workforce Engineering
- Process Optimization
- Productivity Improvement
- Quality Management
- Planning
- Communications
- Multi-tasking
- Organizational
- Project Management
- Team Building
- Training and Development
- Talent Management
- Sales and Profit Maximization
- Employee Engagement
- Store Operations
- Collaboration
- Leadership
- Recruitment
- Training
- Performance Management
- Policy Implementation
- Human Resource Management
Personal Information
Title: General Manager
Timeline
Owner
Mod Livin
06.2017 - Current
General Manager
Target Corporation
SuperTarget Store Manager
Target Corporation
Target Store Manager
Target Corporation
Regional Food Operations Specialist
Target Corporation
Human Resource Generalist
Target Corporation
Bachelor of Science - Marketing
Winona State University
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