Craig Vlieger
Chino Hills,CA
Summary
Highly accomplished Title Insurance Officer with extensive experience in regulatory compliance and process innovation within high-volume, multi-state title environments. Skilled in transforming workflows, elevating team performance, and leveraging data-driven insights to improve accuracy, reduce costs, and accelerate document delivery. A collaborative leader known for solving complex operational challenges with efficient, scalable solutions.
Overview
25
25
years of professional experience
Work History
Credit Support and Operations Officer
Citizens Business Bank
09.2022 - Current
- Provides comprehensive support to the Dairy & Livestock Group by partnering closely with Relationship Managers and Credit Support teams to meet the operational, documentation, and long-term financing needs of the portfolio.
- Ensures accuracy, compliance, and efficiency across all credit processes while delivering a high-quality customer experience to both internal and external stakeholders.
- Maintains up-to-date knowledge of all federal and state regulations, as well as internal policies and procedures, ensuring full compliance in all aspects of credit support and operations.
- Executes accurate, timely preparation and management of documentation for new financing requests, loan renewals, and ongoing credit maintenance.
- Manages the end-to-end processing of real estate appraisal requests via the RIMS and Director platforms, including coordinating with title and appraisal departments, reviewing submissions, and communicating with internal and external partners to ensure completeness and compliance.
- Monitors and tracks covenant requirements by gathering and validating required documentation from borrowers and CPAs for each loan or line of credit.
- Oversees and performs key operational functions such as Non-Post/NSF review, outgoing wire processing, loan advances, and paydowns, ensuring accuracy and timeliness on behalf of group customers.
Senior Title Officer
Fort Settlement Services, LLC
01.2019 - 2022
- Led team of six in management of high-volume, national title department amongst 23 states. Recorded, reviewed, confirmed, resolved, prepared, and disseminated title policies, closing documents, and recording documents.
- Developed and implemented improved training processes and workflows to increase support staff capabilities and allow focus on high-risk concerns.
- Supported new business development opportunities through independent study of multiple state guidelines.
- Contributed to new product development and testing. Reduced cost and expedited document handling through development of in-house processes to create and integrate documents into system.
- Conducted thorough title searches to verify property ownership and identify liens or encumbrances.
- Prepared accurate closing documents ensuring compliance with regulatory requirements and industry standards.
Title Residential Officer / Payoff Department Manager
Pacific Coast Title Company
01.2009 - 01.2018
- Working closely with Title representatives, Real Estate Agents, and Escrow Officers to achieve a common goal.
- Opening and closing of title orders within a timely efficient manner abstracting Real Estate loan documents, all while pleasantly handling heavy email and phone volumes.
- While working and communicating closely with my team of professional payoff coordinators, I ensured the proper and timely process of all Real Estate loan documents. Included, obtaining the pay-off statements, verification of loan balances, creating the checks for endorsement and/or wiring funds. Review of checks and balances within accounts payable and accounts receivable.
- Streamlined document preparation processes to enhance operational efficiency and reduce turnaround time.
Title Assistant/ Payoff Department Manager
Ticor Title Company
01.2001 - 01.2008
- Recorded, reviewed, confirmed, and resolved documentation issues to ensure accuracy, completion, and compliance.
- Communicated with clients to identify needs and resolve discrepancies.
- Trained assistants to control losses and handle complex requests
- Managed title searches and property records to ensure accuracy in closing processes.
- Coordinated document preparation and distribution for real estate transactions.
Education
Associate of Arts - Business
Citrus College
Glendora, CASkills
- Regulatory Compliance & Risk Management
- Process Optimization & Workflow Redesign
- Cross functional leadership
- High-Volume Title Operations Management
- Underwriting Support & Policy Review
- Documentation Accuracy & Quality Assurance
- Departmental Restructuring with Performance Enhancement
- Operational Efficiency & Continuous Improvement
- Departmental Restructuring & Performance Enhancement
Timeline
Credit Support and Operations Officer
Citizens Business Bank
09.2022 - Current
Senior Title Officer
Fort Settlement Services, LLC
01.2019 - 2022
Title Residential Officer / Payoff Department Manager
Pacific Coast Title Company
01.2009 - 01.2018
Title Assistant/ Payoff Department Manager
Ticor Title Company
01.2001 - 01.2008
Associate of Arts - Business
Citrus College