Craig Watson

• Delivered exceptional guest service in high-end dining environment, ensuring memorable experiences.
• Provided exceptional customer service to enhance guest experience at a premier country club.
• Took and processed food and beverage orders with precision, enhancing overall dining experience.
• Collaborated with kitchen staff to ensure timely food delivery.
• Maintained cleanliness and organization of dining areas, contributing to guest satisfaction and comfort.

Elevated guest satisfaction through creation of memorable dining experiences.

Coordinated delivery of multiple courses to ensure seamless service.

Enhanced guest satisfaction by crafting memorable dining experiences.

Delivered exceptional service in a high-end dining environment.

Executed hospitality practices that consistently met Forbes 4-Star Standards for over 50 guests daily.

• Utilized storytelling techniques to enhance understanding of complex dishes and their preparations.

• Maintained cleanliness and organization of dining area, contributing to positive guest experience.
• Mastered menu items to effectively inform guests about specials and recommendations.
• Learned menu items thoroughly to accurately inform guests about specials and recommendations.
• Collaborated with kitchen staff to ensure timely food preparation and delivery to customers.
• Leveraged menu knowledge to provide tailored recommendations, enriching customer dining experience.

Delivered seamless service in a high-volume 250-seat dining room, enhancing guest satisfaction.

Demonstrate “ intuitive service “ by anticipating guest needs.

Anticipated guest needs by providing intuitive service in a busy dining environment.

Coordinated directly with Chef to manage complex dietary restrictions and severe allergies, ensuring guest safety and satisfaction.

• Delivered exceptional service standards in fast-paced dining environment.
• Partnered with kitchen personnel to ensure orders were delivered accurately and on time.
• Trained new servers on menu items and service protocols to ensure consistent quality.
• Improved guest satisfaction by maintaining clean and orderly dining area.
• Conducted tableside preparation of steak tartare, crepes Suzette, and banana flambé.