Craig Waugh

• Strategic Leadership: Drive the development and execution of HR strategies aligned with organizational objectives, fostering a high-performance culture and driving employee engagement.
• Talent Acquisition: Lead end-to-end recruitment efforts, from workforce planning and sourcing to selection and onboarding, ensuring a diverse and skilled talent pipeline.
• Employee Development: Implement initiatives to support professional growth and skill enhancement, including training programs, career development paths, and performance management systems.
• HR Operations: Oversee all HR functions, including compensation and benefits administration, HRIS management, compliance with employment laws and regulations, and employee relations.
• Change Management: Drive organizational change initiatives by providing guidance and support to leadership and employees, fostering adaptability and resilience.
• Diversity, Equity, and Inclusion (DEI): Champion DEI initiatives to create an inclusive workplace where all employees feel valued, respected, and empowered to contribute their best.
• Stakeholder Collaboration: Collaborate with executive leadership and department heads to align HR strategies with business goals and address workforce challenges effectively.
• Data-Driven Insights: Utilize HR analytics to derive actionable insights, inform decision-making, and measure the impact of HR initiatives on business performance.
• Culture Ambassador: Promote the organization's values, mission, and culture, serving as a role model for ethical behavior, professionalism, and collaboration.
• Continuous Improvement: Drive continuous improvement in HR processes and practices, staying abreast of industry trends and best practices to enhance organizational effectiveness.

• Responsible for managing employees which includes recruiting, reviewing job applications, and interviewing job applicants, checking references, conducting pre-employment background checks, hiring and training
  
• Demonstration of exemplary customer service skills and tutoring of store personnel on Company standards.
• Complete and submit all account, inventory management and payroll reports accurately and on time
• Manage and control ongoing shrink concerns and ensure that all store management and associates understand their roles and responsibilities reducing shrink
• Ensure the health and well being of animals by providing the correct care in accordance with the established Petco standards, policies and procedures

• Communicate with (or to) individuals or groups verbally and/or in writing (e.g. customers, suppliers, associates).
• Maintain quality and safety standards in area of responsibility by ensuring associates are trained on Logistics and company policies, standards and procedures
• Supervise and develop associates and leaders in area of responsibility by assigning duties and coordinating workloads, monitoring performance and providing feedback
• Monitor and manage productivity of area of responsibility by preparing, reviewing and/or analyzing business reports
• Identify associate, customer, and/or supplier concerns by listening, consulting with others when needed to determine corrective action to take or make recommendations in order to resolve
• Implement the business plan for area of responsibility by communicating goals and managing staffing and scheduling, assigning duties and coordinating workloads in order to achieve facility goals (e.g., production, quality, safety)

• Directly managed 32+ associates in day-to-day operations
• Served as District Trainer for E-Commerce which had me oversee 13 stores in the district
• Trained all onboarded Managers and Leads in E-Commerce as well as onboarding Assistant Managers to better their understanding of the department
• Served as Assistant Manager in store when needed which had me oversee 5+ departments and upwards of associates on any given day
• Planned and scheduled meetings for store management to offered continued communication and training in E-Commerce
• Drove sales for store by high percentage of repeat customers due to excellent customer service and high in- stock percentages for the store
• Assisted in hiring of all new associates to the department as well as their onboarding to create a smooth experience
• Piloted all new technology being introduced to E-Commerce which led to company wide roll-outs
• Wrote and distributed the standard operating procedures for E-Commerce that other stores used for audits
• Served as a auditor for stores to ensure that other stores E-Commerce departments were on path and following all standard operating procedures
• Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness
• Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines
• Train associates on all functions and duties of the order selector and customer attendant roles
• Lead team in the planning, implementation and execution of e-Commerce’s initiatives
• Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales
• Ensure orders are filled with products requested or comparable substitute in a timely and effective manner
• Report inventory issues such as out of stock items to department heads in a timely manner
• Monitor and control expenses for the department
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.

• Served as a District Trainer to assist in training of other Deli/Bakery Managers and Assistant Deli/Bakery
• Led Customer First Team that put focus on improving customer/associate experience
• Led Safety Team that put focus on improving and sustaining safety within the store
• Managed team of 12+ associates in day-to-day operations
• Scheduled and led weekly department meetings for all associates in department to cover all metrics for area
• Maintained all food safety requirements and standards with Ecolab
• Conducted department inventories quarterly
• Increased profits in department through effective sales training and examining shrink reports
• Cycle counted through inventory to ensure proper balances for merchandise