Craig Widish
Rochester
Summary
Training professional with strong expertise in designing and implementing effective training programs. Proven ability to foster team collaboration and drive results in dynamic environments. Skilled in curriculum development, coaching, and performance analysis. Reliable and adaptable, ensuring alignment with organizational goals and evolving needs.
Overview
15
15
years of professional experience
Work History
Training Advisor and Supervisor/ISR
Bath Fitter-Corporate
10.2020 - Current
- Create all training materials and correspond with ISRs and consultants across the United States and Canada.
- Part of team that oversees internal scheduling department that services 67 locations
- Create all training material and conducted training sessions on new technology and business practices, using PowerPoint platform
- Ongoing support and coaching for internal call center
- In charge of quality management and monitoring team performance
- Created complete 0-120 training program for all new hires
- In charge of all KPI metric reporting
- In charge of training all company Inside Sales Representatives for 48 corporate locations in US and Canada
- Assure that employees are set up for success post training through metric based check-ins and planned coaching sessions
- Built peer networks within regions for communication and team based discussion
- Initial training conducted in virtual environment with travel as needed
- In charge of running weekly regional Teams calls for ISR network, learning and development
- On location white glove train on business system changes and major projects, as needed
ISR/ ISR Coach
Bath Fitter-Rochester Location
12.2014 - 10.2020
- Worked in the Rochester, NY location as a scheduler and coach for NE region ISR team
- Handled all customer inquiries, service requests and payment information
- Handled all incoming calls and scheduling outbound calls for the location
- Handled any walk in customers
- While still at branch level was promoted to ISR coach. Created all training for region
- Managed all schedules for residential consultants across Western, NY
- Maintained high performance metrics, Receiving company award for excellent customer service
- Routinely met and exceeded the company goal of 70% lead to estimate percentage
- Routinely kept the no show/cancellation rate below the company goal of 14%
- Built and maintained a high level of rapport with customers as they began their 'Bath Fitter Journey'
- Scheduled in home/virtual consultations
- Handled all service requests
- Top performer in company's 48 corporate locations 6 of my 8 years in position
Bar Manager
MacGregors Bar and Grill
06.2011 - 11.2014
- Handled all scheduling and ordering for location
- Was in charge of hiring, training and maintaining bar and wait staff for location
Education
Bachelor of Arts - Journalism/PRJ
Utica College
Utica, NY05.1998
Skills
- Training evaluation
- Organizational development
- Performance assessment
- Curriculum design
Timeline
Training Advisor and Supervisor/ISR
Bath Fitter-Corporate
10.2020 - Current
ISR/ ISR Coach
Bath Fitter-Rochester Location
12.2014 - 10.2020
Bar Manager
MacGregors Bar and Grill
06.2011 - 11.2014
Bachelor of Arts - Journalism/PRJ
Utica College