craig wollenberg
Coral Springs
Summary
Accomplished Store Manager with a proven track record at Chevron Corporation, enhancing customer satisfaction through innovative merchandising and effective team leadership. Expert in inventory management and customer service, adept at problem-solving and multitasking. Significantly increased sales while minimizing shrinkage, demonstrating exceptional organizational and leadership skills.
Overview
34
34
years of professional experience
Work History
Store Manager
Majors Management
01.2019 - 02.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Gmoforis Corporation
09.2012 - 01.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Chevron Corporation
04.2004 - 06.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Ensured daily sales transactions were reconciled for accuracy.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Manager
Chevron Corp
06.2002 - 04.2004
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed store environment to be clean, safe, and organized.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Cashier
Chevron Corp
05.1999 - 06.2002
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Owner
Comfort Coach Transportation
03.1991 - 08.1999
Education
High School Diploma -
Ramsey High School
Ramsey, NJ06.1979
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Team building and leadership
Timeline
Store Manager
Majors Management
01.2019 - 02.2025
Store Manager
Gmoforis Corporation
09.2012 - 01.2019
Store Manager
Chevron Corporation
04.2004 - 06.2012
Assistant Manager
Chevron Corp
06.2002 - 04.2004
Cashier
Chevron Corp
05.1999 - 06.2002
Owner
Comfort Coach Transportation
03.1991 - 08.1999
High School Diploma -
Ramsey High School
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