Kellie Womack
Dallas,TX
Summary
Dynamic hospitality expert skilled in developing and training teams, effective cost control management, and achieving revenue and high guest satisfaction rating in competitive environment. Expert communicator passionate about fostering a positive and results oriented team culture. Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
18
18
years of professional experience
Work History
Dual General Manager
AC Hotel/Residence Inn Dallas by the Galleria
Dallas, TX
03.2023 - Current
- Oversee operations for a 256-room property with 14,000 sq. ft. of meeting space.
- Reduced housekeeping costs by eliminating contract labor within 90 days, saving $130K annually and $1.95 CPOR.
- Increased net operating income flow from 27.3% in 2023 to 62.9% in 2024
- Rebuilt the executive team by hiring essential managers in housekeeping, front office, engineering, accounting, and HR.
- Increased TripAdvisor ranking at AC Hotel from 92 to 35.
- Increased TripAdvisor ranking at Residence Inn from 93 to 49.
- Established 1:1 meetings with salaried managers to provide training and support.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Senior Operations Manager
Sonder
Dallas, TX
10.2021 - 03.2023
- Provided strategic recommendations to supervisors regarding new or modified company practices utilizing my background in traditional hospitality
- Supervised, assisted and coached other operations managers.
- Designed and implemented hiring and training practices for personnel.
- Motivated team members and devised strategies to improve workflow.
- Work closely with the General Manager assisting in geographic expansion with responsibility to onboard new units at a rapid pace.
- Managed and maintained quality vendor relationships with housekeeping, linen, and logistics companies, as well as with property managers, maintenance workers, handymen, plumbers, electricians, and more
- Manage the back-of-house logistics for the entire hospitality operation, including supplies and equipment, staff, and infrastructure
- Improved processes and monitored cost control through careful analysis and creative solutions
- Collaborate cross-functionally with HQ to optimize strategies and tactics
Dual General Manager AC Hotel & Residence Inn by Marriott Dallas/Downtown
NewcrestImage
Dallas, TX
11.2015 - 10.2021
- Opened the first Dual Branded AC Hotel & Residence Inn and first AC Hotel in Texas - 249 rooms total with 3,000 sq. ft of meeting space
- Responsible for all pre-opening tasks including construction management, purchasing, and candidate selection and training/development
- Increased Guest Satisfaction Scores and ITR Scores by 6% YOY and exceeded brand averages by 4% at AC Hotel and 8-10% at Residence Inn in the year following opening
- Achieved 96% General Manager Satisfaction Score on Associate Opinion Survey
- Actualized 54% GOP in first full year of operation ranking 2nd highest in portfolio
- Successfully direct the daily activities of 100 member team including 9 leaders ensuring optimal performance and efficiency
- Daily interaction/ direction with Sales & Revenue Management teams to ensure maximized occupancy and rates
- Trained, managed and motivated employees to promote professional skill development.
General Manager Homewood Suites by Hilton Dallas/Downtown
Texas Western Hospitality
Dallas, TX
10.2014 - 11.2015
- Achieved 132% RevPAR index increasing share 7%
- Maximized Occupancy rates through strategic revenue management resulting in 20% growth in revenue YOY
- Achieved 115% Flow Through YTD through proper staffing and cost control
- Grew SALT scored overall 5% YOY through continued staff training
- Achieved hotel's first outstanding Quality Assurance score
- Increased financial audit score from lowest in management company portfolio to 89%
General Manager Hilton Garden Inn Frisco
Texas Western Hospitality
Frisco, TX
10.2011 - 10.2014
- Achieved hotel's first Outstanding Quality Assurance Score
- Increased financial audit score from lowest in management company portfolio to a green score of 89%
- Repaired relationships with local accounts resulting in 10% gains in negotiated rates and 20% increase volume
- Established standard operating procedures for all departments
- Restructured F&B department resulting in increase in overall departmental profit
- Increased Service scores by 10% in first year
- Increased trip advisor ranking from last in market out of 12 hotels to #5
General Manager Hilton Garden Inn DFW North
Chase Hospitality/ Texas Western Hospitality
Grapevine, TX
06.2009 - 10.2011
- Opened 110 room property at DFW International Airport
- Established all standard operating procedures for all departments
- Staffed and trained team prior to opening
- Maximized revenues through proper revenue management and cost control
- Hotel consistently ranked in Top 5% of brand while under my leadership
General Manager Homewood Suites DFW North/Irving
Chase Hospitality
Irving, TX
07.2007 - 06.2009
- Opened 77 room property at DFW International Airport Hired and trained opening team
- Established all hotel standard operating procedures
- Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability
Highlights
- Hotel Operation and Management
- Inventory Management
- Budgeting and Cost Control
- Revenue Generation
- Public Relations
- Guest Satisfaction Specialist
- Training and Mentoring
Affiliations
- 2015 Recipient Shining Apple Award Q2- Apple REIT Companies- Homewood Suites Dallas/Downtown
- 2010 Recipient Highest Quality Assurance Score 99.36%-Hilton Garden Inn DFW North/Grapevine
- 2010 Recipient Top 10 Loyalty Score Apple REIT Companies- Hilton Garden Inn DFW North/Grapevine
- 2010 Recipient Hilton Garden Inn General Manager of the Year - Texas Region
Timeline
Dual General Manager
AC Hotel/Residence Inn Dallas by the Galleria
03.2023 - Current
Senior Operations Manager
Sonder
10.2021 - 03.2023
Dual General Manager AC Hotel & Residence Inn by Marriott Dallas/Downtown
NewcrestImage
11.2015 - 10.2021
General Manager Homewood Suites by Hilton Dallas/Downtown
Texas Western Hospitality
10.2014 - 11.2015
General Manager Hilton Garden Inn Frisco
Texas Western Hospitality
10.2011 - 10.2014
General Manager Hilton Garden Inn DFW North
Chase Hospitality/ Texas Western Hospitality
06.2009 - 10.2011
General Manager Homewood Suites DFW North/Irving
Chase Hospitality
07.2007 - 06.2009
Similar Profiles
Jason MontancesJason Montances
Sales Coordinator at AC Hotel & Residence InnSales Coordinator at AC Hotel & Residence Inn
Dorothy BowersoxDorothy Bowersox
Dual Sales Manager at AC Hotel & Residence Inn Charlotte City CenterDual Sales Manager at AC Hotel & Residence Inn Charlotte City Center
Rameika WrightRameika Wright
Dual Assistant Front Office Manager & Night MOD at Residence Inn & AC HotelDual Assistant Front Office Manager & Night MOD at Residence Inn & AC Hotel
Evan Tyler WhiteleyEvan Tyler Whiteley
Chief Executive Officer at West Coast Cloud Collective LLCChief Executive Officer at West Coast Cloud Collective LLC
Ramu ReddyRamu Reddy
Platform Operations Engineer at Namitus TechnologiesPlatform Operations Engineer at Namitus Technologies