CRAIG W. TOOKER
Jackson,USA
Summary
Dynamic leader with extensive experience at New York City Transit, excelling in maintenance operations and team leadership. Proven track record in budget management and safety compliance, driving process improvements that enhance operational efficiency. Adept at fostering strong relationships and implementing training programs, ensuring high-performance standards and regulatory adherence.
Overview
33
33
years of professional experience
Work History
General Superintendent of Equipment
NEW JERSEY TRANSIT
Kearny, NJ
02.2025 - Current
- Responsible for the day-to-day management of a maintenance department for a transit system, including overseeing maintenance programs, managing budgets, and ensuring compliance with safety and operational standards.
- Direct the day-to-day activities of the maintenance department.
- Oversee both long and short-term maintenance campaigns and capital maintenance programs.
- Ensure equipment and facilities are maintained in compliance with regulatory standards.
- Manage inventory levels for necessary materials and equipment.
- Develop and manage operating and capital budgets for the department.
- Monitor budget categories and ensure capital projects stay within scope, schedule, and budget.
- Ensure the department's activities comply with all relevant safety regulations, including those from NJ DOT, FTA, and FRA.
- Implement and administer the system-wide safety program.
- Manage staff, including assigning work and conducting performance assessments.
- Coordinate with the Labor Relations department to handle grievances and discipline.
- Supervise staff to ensure sufficient and safe vehicles are available.
- Collaborate with other departments, such as transportation and infrastructure, to ensure smooth operations.
- Liaise with external parties, including government officials, labor unions, and other stakeholders.
- Respond to service disruptions and coordinate recovery efforts.
General Superintendent Maintenance Buses
NEW YORK CITY TRANSIT
Staten Island
08.2022 - 02.2025
- Provide safe, clean and reliable bus service to the public of the New York Metro area.
- Provide direct supervision to 88 personnel, monitoring daily inspections, operations, and maintenance of 274 local and express buses.
- Supervised daily operations and maintenance for Yukon Bus Depot.
- Monitored processes, internal controls, materials, and surroundings.
- Maintained communications with internal and external resources.
- Monitored and controlled all resources pertaining to the operations of the depot.
- Scheduled, planned, and coordinated all daily work activities.
- Manage all forecasted buses ensuring no late inspections.
- Always maintained safe work environment.
- Ensured all employee training, development and discipline was adhered to.
General Superintendent of Safety and Environmental Management
NEW YORK CITY TRANSIT
Brooklyn
10.2017 - 10.2019
- Provide support, education on safe work practices, environmental compliance and housekeeping to prevent injuries to workers or damage to equipment.
- Conduct daily site inspections ensuring workers are operating in a safe manner.
- Manage Hazardous Waste Accumulation and Storage, Non-hazardous waste and Universal Waste Storage areas.
- Conduct weekly and monthly environmental compliance inspections, ensuring all defects are noted.
- Maintain all Training logs pertaining to safety.
- Schedule individual workers for safety related training.
- Conduct Bi-Annual Fire Drills.
- Liaison for all outside agencies related to Safety and Environmental issues.
Superintendent of Facilities
NEW YORK CITY TRANSIT
Manhattan
06.2017 - 10.2017
- Provide direct supervision to eight personnel, monitoring daily inspections, operations, and maintenance.
- Supervised daily operations and maintenance on the HVAC Systems, Boilers, bus washers, bus lifts, electrical, lighting and support equipment.
- Managed all facilities operations ensuring there was not and interruption of service.
- Manage daily Preventive Maintenance, Checks, and service inspections, ensuring all defects are noted.
- Supervised day to day Operations, overseeing all work performed on facilities equipment.
- Delegate work assignments to foremen.
- Manage all forecasted maintenance ensuring no late inspections.
Superintendent of Maintenance Buses
NEW YORK CITY TRANSIT
Staten Island
02.2016 - 06.2017
- Provide direct supervision to 40+ personnel, monitoring daily inspections, operations, and maintenance of 270 local and express buses.
- Supervised daily operations and maintenance on the Hawk overnight shift.
- Managed overnight operations ensuring service was met.
- Manage daily Scheduled Operation inspections, ensuring all defects are noted.
- Supervise A-Line Operations, overseeing all work performed on lifts.
- Delegate work assignments to foremen.
- Manage all forecasted buses ensuring no late inspections.
Deputy Director, Service Company
UNITED STATES MARINE CORPS
06.2012 - 09.2015
- Provided direct supervision for 350+ personnel in cross-functional organization providing operations and maintenance for Engineering, Heavy Equipment, Information Technology and Transportation assets.
- Supervised and coordinated installation, operation, maintenance and shipment of all equipment and systems used by military ground units, and civilian agencies all over the United States.
- Provided 27/7 life support items to include Generators, Tents and Environmental Control Units for heat to members of Rockaway Beach Fire Department during Hurricane Sandy clean-up efforts.
- Provided staff-level planning on ground information technology, electronics, transportation, general engineering and command and control systems, and maintenance matters for Commander.
- Saved U.S. government $500K in transportation costs by optimizing distribution management system.
- Maintained 100% accountability of 607 items valued at over $15M.
Senior Maintenance Management Analyst
UNITED STATES MARINE CORPS
04.2011 - 06.2012
- Supervised maintenance management personnel, monitored maintenance management programs, policies, and procedures, analyzed maintenance and maintenance management functional areas to ensure effective management of equipment, maintenance, and material.
- Provided a multitude of briefs and reports to senior leadership throughout the organization.
- Coordinated all logistics as well the shipping and receiving of all repair parts, warranty items with various civilian support agencies.
- Enforced all orders and regulations on maintenance management within a 1000-person unit, ensuring a high state of readiness 24/7.
- Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals, and memorandums for organizational support.
- Maintained $100K quarterly budget for all maintenance items for five separate companies.
Division Head, Communication Company
UNITED STATES MARINE CORPS
06.2009 - 04.2011
- Provided direct supervision for over 50 personnel in a cross-functional organization covering general engineering operation and maintenance, information technology maintenance and transportation assets operations and maintenance.
- Provided leadership, technical expertise and troubleshooting for all aspects of maintenance support and system operations within a 300-man company.
- Defined weekly maintenance/mechanical/systems technician staffing strategy, scheduling of maintenance activities, process set-ups and maintenance/capital work across a multi-faceted organization.
- Ensured safe work environment, in accordance with federal regulations, and OSHA standards through meticulous training, with zero incidents.
Director, General Support Maintenance Company
UNITED STATES MARINE CORPS
Okinawa, Japan
03.2008 - 06.2009
- Provided direct supervision for over 65 personnel in a diverse, multi-national organization covering the rebuild of diesel engines, electrical components, hydraulic components, as well as welding and fabrication operations.
- Developed a force of skilled workers into a core group of mechanics and technicians, providing an invaluable source of continuity and apprenticeship to younger employees.
- Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals, and memorandums for organizational support, reducing wait times, saving the government thousands of dollars in repair, and shipping costs.
- Implemented quality control and quality assurance programs, directly influencing the expedient and accurate repair of all inducted items.
- Enforced strict safety compliance in accordance with OSHA regulations.
Senior Logistics Manager
UNITED STATES MARINE CORPS
Okinawa, Japan
08.2007 - 03.2008
- Planned, coordinated, executed and supervised all logistics functions and the six functional areas of supply, maintenance, transportation, general engineering, health services, and services.
- Oversaw $15M inventory of rolling stock and weapons systems, as well as supply purchases to support these items.
- Compiled annual recommendations for end-of-fiscal-year budgets for unit of over 1000 personnel.
- Provided direct supervision for over 12 personnel in an organization responsible for general engineering operation, and maintenance, heavy equipment operations and maintenance, information technology maintenance and transportation assets operations and maintenance.
- Managed all work requests for 10 facilities associated with unit daily.
- Diligently worked hand and hand with civilian freight companies tracking a multitude of items across many countries.
Education
BS - Information Technology
Columbia Southern University
Orange Beach, AL01.2015
Skills
- Maintenance operations expertise
- Team leadership
- Resource allocation
- Effective communication
- Problem solving
- Internal allocation and distribution
- Preventive maintenance
- Research and troubleshooting
- Decision making
- Training and development
- Risk assessment
- Warranty and contract management
- Process improvement
- Labor relations knowledge
- NYCT rules and regulations
- Written and verbal communication
- Project management
- Attention to detail
- Conflict resolution
- Staff training
- Equipment maintenance
- Budget management
- Safety compliance
- Inventory control
- Performance assessment
- Regulatory adherence
- Customer relationship management
- Process optimization
- Strategic planning
- Site inspections
- Budget control
- Labor management
- Environmental awareness
- Documentation control
- Lean construction
- Dispute resolution
- Permit acquisition
- Change order management
- Cost estimation
- Material procurement
- Schedule management
- Quality standards
- Public speaking
- Leadership and vision
- Educational leadership
- Contract management
- Fiscal planning
- Organizational effectiveness
- Leadership development
- Business planning
- Financial administration
- Presentations
- Training oversight
- Program implementation
- Relationship building and management
- Recruitment and hiring
- Staff education and training
- Community partnership
- Project coordination
- Resource coordination
- Contractor management
- Data analysis
- Relationship building
- Labor relations
- Site safety management
- Continuous improvement
- Scheduling coordination
- Key decision making
- Community relations
- Subcontractor management
- Policy development
- Staff management
- Community engagement
- Quality assurance
- Blueprint and schematics
- Process updates
- Performance improvements
Timeline
General Superintendent of Equipment
NEW JERSEY TRANSIT
02.2025 - Current
General Superintendent Maintenance Buses
NEW YORK CITY TRANSIT
08.2022 - 02.2025
General Superintendent of Safety and Environmental Management
NEW YORK CITY TRANSIT
10.2017 - 10.2019
Superintendent of Facilities
NEW YORK CITY TRANSIT
06.2017 - 10.2017
Superintendent of Maintenance Buses
NEW YORK CITY TRANSIT
02.2016 - 06.2017
Deputy Director, Service Company
UNITED STATES MARINE CORPS
06.2012 - 09.2015
Senior Maintenance Management Analyst
UNITED STATES MARINE CORPS
04.2011 - 06.2012
Division Head, Communication Company
UNITED STATES MARINE CORPS
06.2009 - 04.2011
Director, General Support Maintenance Company
UNITED STATES MARINE CORPS
03.2008 - 06.2009
Senior Logistics Manager
UNITED STATES MARINE CORPS
08.2007 - 03.2008
BS - Information Technology
Columbia Southern University