I have enjoyed thirty years of building relationships thru leading others. I am a people person and thru the years have transitioned from leading people to assisting & developing people with their career paths while attaining our business goals.
Overview
37
37
years of professional experience
Work History
Shared Services Manager
Whirlpool Corporation
Benton Harbor, MI
06.2001 - Current
WHR NAR Accounts Receivable - Promoted from Associate Analyst - Analyst - Sr Analyst - Operations Manager - Shared Services Manager
- Manage, lead & supervise AR team in Contract Builder, Independent Retail, Small Appliances & National Accounts. Focus on cash flow, deduction management, trade customer stability and team career path & continous improvement development. $10M-$5B Open AR
WHR NAR Accounts Payable - Shared Services Manager - Manage, lead & supervise AP team to meet time sensitive demands and problem resolution issues, exciting team engagement and team career path & continous improvement development. $8B Spend
Manage cross functional relationships
Hired, developed and trained staff, established & monitored goals and conducted performance reviews.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Collaborated with management to evaluate credit strategies and develop improvements.
Investigated and evaluated customers for creditworthiness and potential risk factors.
Obtained and reviewed credit reports, credit references and financial statements to establish credit limits for new accounts.
Compiled data critical to analysis of annual bad debt.
Devised collection recovery strategies to resolve customer issues and delinquent cases.