Summary
Overview
Work History
Education
Skills
Timeline
Generic

Craig Lee

Stevensville,MI

Summary

I have enjoyed thirty years of building relationships thru leading others. I am a people person and thru the years have transitioned from leading people to assisting & developing people with their career paths while attaining our business goals.

Overview

37
37
years of professional experience

Work History

Shared Services Manager

Whirlpool Corporation
Benton Harbor, MI
06.2001 - Current
  • WHR NAR Accounts Receivable - Promoted from Associate Analyst - Analyst - Sr Analyst - Operations Manager - Shared Services Manager
    - Manage, lead & supervise AR team in Contract Builder, Independent Retail, Small Appliances & National Accounts. Focus on cash flow, deduction management, trade customer stability and team career path & continous improvement development. $10M-$5B Open AR
  • WHR NAR Accounts Payable - Shared Services Manager - Manage, lead & supervise AP team to meet time sensitive demands and problem resolution issues, exciting team engagement and team career path & continous improvement development. $8B Spend
  • Manage cross functional relationships
  • Hired, developed and trained staff, established & monitored goals and conducted performance reviews.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Collaborated with management to evaluate credit strategies and develop improvements.
  • Investigated and evaluated customers for creditworthiness and potential risk factors.
  • Obtained and reviewed credit reports, credit references and financial statements to establish credit limits for new accounts.
  • Compiled data critical to analysis of annual bad debt.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.

Business Manager

Heilig Meyers Furniture
Newton, IA
01.1994 - 06.2001

Retail Manager

Thompson's TV
Cedar Rapids, IA
05.1988 - 01.1994

Education

Bachelor of Science - Management

Missouri Western State University
Saint Joseph, MO
05.1987

Skills

  • Operations management
  • Staff Management
  • Data collection and analysis
  • Policy and procedure modification
  • Process improvement
  • Relationship development
  • Cost reduction strategies
  • Risk management
  • Strategic partnerships
  • Employee relations and conflict resolution

Timeline

Shared Services Manager

Whirlpool Corporation
06.2001 - Current

Business Manager

Heilig Meyers Furniture
01.1994 - 06.2001

Retail Manager

Thompson's TV
05.1988 - 01.1994

Bachelor of Science - Management

Missouri Western State University
Craig Lee