Craig Walk
Gettysburg,PA
Summary
Dynamic and results-oriented Director with over 20 years of extensive experience in leading organizations towards operational excellence and strategic growth. Proven track record in developing and implementing innovative strategies that drive productivity, enhance employee and customer engagement, and maximize profitability. Expertise in team leadership, fostering cross-functional collaboration, and cultivating a high-performance culture. Skilled in budget management, stakeholder engagement, and leveraging data-driven insights to informed decision-making, strategic planning and execution. Adept at navigating complex business environments and adapting to market trends. Committed to empowering teams and championing initiatives that align with organizational goals to ensure sustainable success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director, East Coast Operations
Lennox International - Residential
12.2021 - 07.2024
- Operated 8 Distribution Centers overseeing a team of 12 direct and 1,800+ indirect reports (warehouse & driver) at locations ranging from 450K sq. Ft. to 1.2M sq. Ft.
- Production Plant Manager duties for 2 locations.
- Led strategic plans for production, distribution, transportation, labor, equipment, maintenance, vendor management, and global procurement.
- Collaborated with sales teams in all supported districts to plan operations and align with forecasted demand
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Managing Director, Operations
XPO Logistics - Amazon Account
06.2018 - 12.2021
- Provided leadership and oversight to 6 Amazon Sort Centers/DC's staffed with 16 direct and 2,000 indirect reports.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Led bulk product conveyor project to reduce downtime from jams by 22%
- Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
- Managed detailed logistics and maintenance schedules to optimize asset uptime and performance
- Promoted a culture of continuous learning by investing in employee development programs and resources.
- Fostered an inclusive work environment by championing diversity initiatives and empowering employees at all levels.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Mentored Direct Reports, created development plans, and scheduled regular reviews to assess progress on delegated tasks
- Championed process improvement initiatives to streamline workflows, reduce costs, and enhance productivity.
- Documented processes and drafted SOPs to comply with regulations and company policies.
- Accountable for all USPS and private fleet drivers contracted for outbound shipments.
- Reduced financial inconsistencies while assessing and verifying invoices and expense reports.
Manager, Distribution Operations
Dr Pepper Snapple Group
08.2011 - 06.2018
- Leadership of 5 Distribution Centers, 2 Production lines, 15 direct, and 1620 indirect reports throughout PA, NJ, and NY.
- Negotiated contracts for each facility - buildings, fleet equipment, material handling equipment, carrier contracts, and necessary tools for each location.
- Developed and maintained knowledgeable and productive team of employees.
- Managed budgets diligently to stay within financial constraints while still delivering high-quality service levels.
- Optimized resource allocation by forecasting demand patterns and adjusting staffing levels accordingly.
- Achieved high levels of employee retention by addressing potential concerns proactively and implementing targeted initiatives aimed at boosting morale and job satisfaction.
- Implemented comprehensive safety protocols to reduce workplace injuries and ensure a secure working environment.
- Improved customer satisfaction levels by ensuring timely and accurate order fulfillment and delivery.
- Promoted a culture of continuous learning through employee training programs, increasing overall team knowledge and skillsets.
- Collaborated with manufacturing and supply chain management.
- Analyzed performance metrics to identify areas for improvement, driving continuous process enhancements across the operation.
- Enhanced warehouse organization for optimal productivity with systematic inventory management techniques.
- Championed Lean Six Sigma methodologies within the department, leading projects focused on eliminating waste and improving efficiency in distribution operations activities.
- Led cross-functional teams to drive successful project implementation, resulting in increased efficiency and cost savings.
- Conducted regular audits of warehouse facilities to ensure compliance with regulatory requirements, minimizing risk exposure for the organization.
- Influenced change management initiatives throughout the organization by effectively communicating the benefits of proposed changes in distribution operations processes or systems.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.
- Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
Dock Worker (6mos) Manager, Time Critical Services
Estes Express Lines
01.2005 - 08.2011
- Ensured safe and efficient operations at the largest break-bulk terminal in the network.
- Led team of dock workers, city drivers, line-haul managers, and line-haul drivers to ensure customer delivery times were met.
- Upheld high-quality standards for all handled goods while meeting strict deadlines in a fast-paced work environment.
- Responsible for all time sensitive freight and ensuring product arrived, was unloaded timely, cross docked onto the correct line-haul trailer and departed on schedule in order to meet customer service expectations.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Increased efficiency in loading and unloading cargo by utilizing proper equipment and techniques.
- Utilized AS400 system to track and control the movement of shipments in and out of the facility
- Responsible for training forklift operators and maintaining safety training program for the York terminal
- Conducted employee reviews for operators, local drivers, operations supervisors, and support personnel
- Expedited shipment processing by accurately documenting cargo details, including weight, dimensions, and potential hazards.
- Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.
- Coordinated with other departments to direct cargo to correct destinations and avoid loading and unloading errors.
- Inspected cargo for proper packaging to meet safety and security regulations.
- Contributed to inventory accuracy by conducting regular audits and reconciling discrepancies promptly.
- Fostered a positive work atmosphere by maintaining open and respectful communication with colleagues, supervisors, and other stakeholders.
- Assisted in training new dock workers on company procedures, ensuring consistent performance across the team.
- Participated in training and safety drills to prepare for emergency situations occurring on dock.
- Demonstrated flexibility in performing various roles as needed, including operating heavy machinery or assisting with administrative tasks when necessary.
- Communicated with drivers to inform cargo loading and unloading schedule and other relevant information.
- Supported timely delivery of goods by working closely with transportation teams and maintaining clear communication lines.
- Ensured customer satisfaction through prompt response times when addressing inquiries or concerns regarding shipments.
- Drove forklifts, pallet jacks, tractor trailers, and other equipment to move materials.
- Served as assistant terminal manager 2010-2011
Education
Bachelor of Science - Supply Chain Management
Pennsylvania State University Harrisburg
Middletown, PA08.2010
High School Diploma -
East Pennsboro Area High School
Enola, PA06.2004
Skills
- Strategic Planning
- Warehouse/Distribution/Plant Operations
- Continuous Improvement/Operational Excellence
- E-Commerce Strategy
- Multi-Site Leadership
- Contract Negotiation
- RFI/RFQ/RFP/ROI
- Performance Metrics & Improvement
- Inventory Optimization
- P&L Management/Cost Analysis & Savings
- Data Analysis
- Third Party Logistics
- Logistics Management
- Facility Start-Up/System Implementation
- Safety Champion/Kaizen Lead
- Lean Six Sigma Green Belt
- Warehouse Layout Design
- Change Management
- Verbal & Written communication
- People/Team Management
- Project Management
- Innovation & Automation
- Organizational/People Development
- Program Management
- Vendor Relationship Management
- Recruitment & Retention
- Facilities Management
- Cross Functional Collaboration
- Relationship Building
- Proactive Decision-Making
- Performance Evaluation and Monitoring
- Customer Service
- Quality Assurance & Compliance
- Quality Employee Relations
- Budget Development
- Corporate Social Responsibility
- Business Growth Initiatives
- Marketing Strategies
- Policy Development and Enforcement
- Revenue Growth
- Program Administration & Optimization
- SWI/SOP Development & Implementation
- Charismatic Leader
- Legal and Regulatory Compliance
- Crisis Management
- Corporate Communications
- Human Resources Management
- Capital Spending
- Effective leader
- SAP/Manhattan -SME
Proficient in
CRM
SQL
Microsoft Office
Oracle ERP
Microsoft Project
Tableau
Salesforce
NetSuite
Power BI
Sharepoint
Smartsheet
Salesforce
Zoom
Quickbooks
Certification
- Certified Logistics Associate (CLA)APICS Certified Logistics, Transportation, and Distribution (CLTD)
- APICS Certified in Production and Inventory Management (CPIM)
- APICS Certified Supply Chain Professional (CSCP)
- APICS Certified in Transformation for Supply Chain (CTSC)
- CSCMP SCPro: Level Three
- Certified Logistics Associate (CLA)
- Certified Logistics Technician (CLT)
- OSHA 10,30, and 40 HAZWOPER Certification
- BCSP Certified Safety Professional (CSP)
- Hazardous Materials First Responder
- JJ Keller - CDL Driver Instructor Training
Affiliations
- Gettysburg Fire Department - Firefighter/Medic
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Led CAPEX project on $26M production line
- Leader of the Year and Region of the Year award recipient in 2022
- Achieved transportation annual cost savings of $14.9M by converting from NVOCC to BCO model and successfully negotiating rates with new import carriers
- Reduced dock to stock lead time by 49.6% by creating and implementing improved vendor compliance standards, Inbound QA inspection process, and leading project to upgrade WMS system to allow for advanced shipping notification's, and improved barcoding system.
- Led cross functional CI project to improve outbound trailer utilization by 22.7% leading to an annual cost savings of $5.4M for the East Coast Distribution Network and a total of $22.4M network wide.
- Designed and implemented new regulatory compliant safety audit system for a major corporation that is currently utilized in all of their facilities nationwide
Timeline
Director, East Coast Operations
Lennox International - Residential
12.2021 - 07.2024
Managing Director, Operations
XPO Logistics - Amazon Account
06.2018 - 12.2021
Manager, Distribution Operations
Dr Pepper Snapple Group
08.2011 - 06.2018
Dock Worker (6mos) Manager, Time Critical Services
Estes Express Lines
01.2005 - 08.2011
Bachelor of Science - Supply Chain Management
Pennsylvania State University Harrisburg
High School Diploma -
East Pennsboro Area High School
- APICS Certified Logistics, Transportation, and Distribution (CLTD)
- APICS Certified in Production and Inventory Management (CPIM)
- APICS Certified Supply Chain Professional (CSCP)
- APICS Certified in Transformation for Supply Chain (CTSC)
- CSCMP SCPro: Level One
- CSCMP SCPro: Level Two
- CSCMP SCPro: Level Three
- Certified Logistics Associate (CLA)
- Certified Logistics Technician (CLT)
- OSHA 10,30, and 40 HAZWOPER Certification
- BCSP Certified Safety Professional (CSP)
- Hazardous Materials First Responder and Incident Commander
- JJ Keller - CDL Driver Instructor Training
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