Craig "Cesar" Cramton
Santa Monica,CA
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintain focus and positive attitude in stressful situations and high-volume environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
President
Genuine Concepts
01.2007 - 05.2025
- Hired and managed Executive team members to maximize productivity while training staff on best practices and protocols.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Reduced operational costs through strategic cost management initiatives.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Established and nurtured connections with community organizations, stakeholders, and potential partners.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Increased company growth through collaboration with sales and marketing departments.
- Cultivated company-wide culture of innovation and collaboration.
- Developed innovative sales and marketing strategies to facilitate business expansion.
Director of Operations
City Market Cafe & Bakehouse
04.2000 - 10.2006
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored budget and utilized operational resources.
- Defined, implemented, and revised operational policies and guidelines.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Established and monitored quality assurance standards to achieve operational excellence.
- Mentored and coached team members to foster productive and engaging work environment.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Achieved team goals through formalized training plans, coaching, and performance management.
Skills
- Employee relations
- Coaching and mentoring
- Financial management
- Cost reduction
- Staff training
- Public speaking
- Team motivation
- Budgeting and cost control
- Quality assurance
- Regulatory compliance
- Event planning
- Staff management
Certification
Food Handler Certificate
RBS Certificate
Timeline
President
Genuine Concepts
01.2007 - 05.2025
Director of Operations
City Market Cafe & Bakehouse
04.2000 - 10.2006
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