Craig Lourenco

• Responsible for monitoring and supervising team management of orders and shipment activities for for Norwegian customers within Wartsila's Marine Business.
• Responsible for developing individuals, Norwegian parts team and an efficient and innovative way of working.
• Participation in and lead daily operation activities for spare parts business, internal project negotiations and business meetings.
• Responsible for employee satisfaction and creating fertile learning environment.
• Ability to develop strategies & relationships with internal / external partners and clients
• Ability to motivate and develop teams remotely with view to develop people’s potential
• Lead and coach personnel within own team
• Mentor and develop team members for optimal performance and identification and development of succession plan
• Balance workload among team members to grant efficiency and effectiveness
• Ensure quality and timely handling of quotations, orders, recording of claims and other related documents. Implement corrective and preventive actions as necessary
• Monitor and report business performance via KPI's and targets (performance and behavioral) in assigned team
• Ensure that business objectives and targets are met
• Execute action plans according to rules and regulations
• Cooperate with other Team Leads in other locations to ensure best practices
• Identify waste in PCM processes having operational excellence approach
• Lead initiatives, OE waves, RPAs, etc. to ensure constant improvement of E2E process in alignment with PCM Strategy
• Use internal network to escalate issues that may arise
• Weekly Order Book review and follow-up
• Built strong relationships with customers through positive attitude and attentive response.
• Created and managed project plans, timelines and budgets.

• Responsible for monitoring and supervising team managing orders and shipment activities for North American customers within Wartsila's marine business.
• Responsible for developing individuals, North American parts team and an efficient and innovative way of working.
• Participation in and lead daily operation activities for spare parts business, internal project negotiations and business meetings.
• Responsible for employee satisfaction and creating fertile learning environment.
• Oversee day-to-day operation
• Monitor team performance and report on metrics Lead development tasks
• Participate in or lead project specific negotiations when needed
• Discover training needs and provide coaching HR tasks Resource planning Hiring & onboarding of new resources Reach global team KPIs
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Built strong relationships with customers through positive attitude and attentive response.
• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.

• Responsible for Parts Coordination Management for GLS sales organization and AMER region
• Responsibilities and tasks include:
• PCM rep for Naval Defense customers
• Creating Order handling Instructions for Naval Defense
• Creating contact lists for Naval Defense
• Propulsion solution sourcing
• Navy segmentation in SAP
• Team leader back up duties for AMER region
• Communication liaison between Network Companies and service teams
• Communicate with external/internal parties regarding inquiries, orders and deliveries
• Actively follow up material data maintenance for requested parts
• Follow-up of parts deliveries according to agreed process
• Troubleshooting delayed materials for AMER team
• Assisting DI with delivery strategies for Canada and Dominican Republic
• Assist with team building and training of new employees for AMER team
• Outlining delivery strategies for Naval Defense team
• Outlining packing strategies for Naval Defense team
• Order entry into SAP for Naval Defense team
• Order book Management for Naval Defense team
• Developed and implemented strategies to increase efficiency in order processing.
• Adhered to legal regulations to run compliant operations.

• Responsible for Parts Coordination Management for GLS Sales organization and global customer base
• Responsibilities and tasks include:
• PCM rep for Naval/Military customers (globally)
• Handling and coordination of quotations and orders to Network Companies
• PO creation
• Assist purchasing teams with back dated purchase orders
• Updating timeline inquiries
• Actively follow up material data maintenance for requested parts
• Follow-up of parts deliveries according to agreed process
• Handle and coordinate non-conformities
• Communication liaison between Network Companies and service teams
• Communicate with external/internal parties regarding inquiries, orders and deliveries
• Identifying and reporting possible improvement areas in way of working
• Outline current corporate WOW
• Evaluated staff performance and provided coaching to address inefficiencies.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Assisted customers by providing tracking information and resolving shipping or merchandise issues.

• Provided recommendations on board of directors on group's effectiveness, actions and future plans.
• Chaired shareholder meetings, disseminating information and fielded questions.
• Led organization in setting goals and strategies.
• Contributed to values, goals and strategic vision of organization.
• Organizing Fund Raisers and overseeing charitable donations
• Statutory alignment with both local and international legislature
• Establishing collection points within local football clubs
• Public relations and branding activities

• Construct new points of sale
• Establish and manage new customer contacts within European market
• Promote brand objectives during promotional events
• Promote, construct and coordinate new point of sale in Cagliari airport
• Manage airport location sales team
• Order management and receipt of goods in new airport location
• Construct promotional displays
• Manage store debits and credits
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.

• Drive, manage and maintain order books for key accounts
• Reporting of sales figures
• Reporting of contractual performance
• Manage customer shipment claims/returns within Nike policy
• Applying of credit and debit notes to customer accounts
• Manage contract availability, dating and shipping
• Initiate on time order bookings and order shipments
• Order entry for at once business, replenishment business and future business
• Actively support and encourage nike.net usage
• Proactively communicate with carriers
• Drive Nike Golf relationship with customers
• Utilize market knowledge to enhance customer’s business

• Manage customer claims/returns within Nike policy
• Communication with customer and internal cash collectors
• Actively market nike.net to customer base
• Mentor for defective specialist and claim specialist
• Reporting of nike.net claims, carrier notifications and open queries
• Applying of credit and debit notes to customer accounts
• Actively identify and report root causes
• Followed up with customers on unresolved issues.

Responsibilities and tasks include:

• Sales and order management for International clients
• Customer Liaison
• Financial services support
• Reporting/statistical analysis
• Quality and process control
• Level 1 Technical Support