CRAIG E. CHAMBERS

• Directed shipping and receiving of wide range of products daily
• Led value-added customer service team that consistently over-delivered on customer expectations
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
• Performed various tasks including facility and home renovations as required

• Designed, developed, and delivered Collins Aerospace system product training to foreign and domestic customers installed on commercial, military and business/regional aircraft, ground based vehicles and support facilities
• Customer training included ATA-104 maintenance, FAA pilot/operation, and customer specific requirements for both internal and external applications in the domestic and global markets
• Performed customer training deliveries in an overlapping stakeholder environment which included complex avionic system installations, program contractual requirements, government regulations, customer specific aircraft production configurations, Supplemental Type Certificates (STCs)/Airworthiness Directives (ADs)
• Adhered to department management processes through program directives, procedural administration, quality assurance methodology, team collaboration and self accountability
• Conducted support activities for customers, platform engineering teams, subcontractors/suppliers and internal customers during the life cycle of a product/program/new initiative
• Functional expertise encompassed program and project management, course development, customer deliverable negotiations, engineering reviews, department administration and global delivery of complex training solutions
• Researched, analyzed, and authored formal bids, sales proposals, and rough order of magnitudes (ROMs) for training and publications business opportunities and contractual requirements utilizing SAP and Bidmaster tools
• Authored and revised Avionic Systems Manuals
• Fostered long term customer relationships through problem solving, teamwork, open communication, sharing of product knowledge, customer stories, and partnering with the Customer Response Center and the cognizant engineering resources for optimal operation and maintainability
• Subject matter expertise: ARC-210 V/UHF Family of Radios, AN/ARC-243C, ARC-190 HF, Military Datalink Systems (FAB-T, TTNT, MIDS, Link 4, 11, 16), COMSEC, CNS/ATM Retrofits, TCAS, EGPWS, Collins Commercial and Government Flight Management Systems, Displays, Business & Regional Pro-Line Systems, Civil and Military Satellite Systems, KC-135, VH-60, H-3, CH-47, C-130, C-12, P-3C, C-20, E-2, C-2, A350, 747-8, 737 New Gen, 777-200/300, Business Regional Aircraft and various Ground and Vehicle Mounted Systems

ACCOMPLISHMENTS

• Coordinated project planning and execution with program management, team members, customer support group and engineering team leads
• Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions
• Documented customer specifications and product features into detailed work orders for communication across teams and implementation of mandatory requirements
• Liaised with clients to develop deep understanding of business needs and current market landscape for potential sales
• Researched and collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to learning approaches
• Collaborated with sales, marketing and engineering support teams to launch products on time and within budget

• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
• Organized and edited training manuals, multimedia visual aids and other educational materials.
• Trained staff during demonstrations, meetings, conferences and workshops.
• Directed training programs and development paths for managers and supervisors.
• Implemented new learning strategies depending upon customers' skill levels.
• Developed departmental systems and procedures to better align workflow processes.
• Conducted training courses and prepared videos for long-term use.
• Selected and assigned instructors to conduct specific training programs.
• Researched and obtained relevant course materials to achieve training objectives.
• Tested all training software and hardware prior to commencing training programs

ACCOMPLISHMENTS

• Instrumental in gaining a share of United States domestic carrier airlines and simulation device company training
• Captured 4.5M worth of Investment Funds
• Trained new hires to perform cross-training exercises with experienced workers
• Developed departmental systems and procedures to better align workflow processes

• Managed software development engineers, programmers and subject matter experts for the development of Aircraft and Avionic Computer Based Training system training
• Worked with the University of Washington Distance Learning Office to develop on-line training methodologies using the latest technologies for cutting edge delivery methods
• Established working relationships and developed strategic pursuits for customer engineering and support programs
• Conducted 3rd Party internal audits for FAA aircraft record retention programs relating to major aircraft lease companies and their customers
• Utilized pursuit and order capture processes for winning major airline training contracts within the aviation business market for Domestic, Canadian and European regions
• Responsibilities included the prime contact and team lead communication focal point for several contracts which included field sales, Marketing, Program Management and Pricing in preparation of proposals for opportunities ranging from $5K to $2M
• Established precedence in creating a Master Agreement expediting the quotation process for customers with high volume pricing requests resulting in greater customer satisfaction
• Additionally, in conjunction with Customer Account Administration was responsible for customer order administration from implementation through delivery providing a leadership role in prioritizing workload, establishing and reviewing performance metrics toward the goal of achieving customer satisfaction
• Conducted Training on Avionic and Electrical systems for 777 and 737 aircraft platforms which included Pro forma and Sundry sales
• Deployed new servers, and worked with 14 member team to provide secure network access.
• Mediated training agreements to deliver 30% cost reduction.
• Supervised Information Technology/Systems professionals and software developers in providing hardware and software support to industry customers
• Provided program/project management and workload scheduling
• Supervised formal and on-the-job organizational training
• Established and maintained liaison between the various levels of management and support
• Developed and revised computer based training programs for Boeing aircraft technicians and A&P mechanics

ACCOMPLISHMENTS

• Instrumental in revamping the on-line training delivery methods for Boeing CBT and web-based training by incorporating the latest computer technology, tools and Learning Management System solutions
• Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols

• Primary responsibilities as a Fleet Instructor were to perform duties as the Leading Petty Officer for departmental activities at the instructional facility and also provide EA-6B Prowler Avionics Instruction Training to enlisted and commissioned fleet personnel on classified and unclassified Communication, Navigation and Weapons Systems
• Trained over 300 technicians in preparation for squadron support activities for the deployment and sustainability of the individual aircraft and squadron missions
• Worked extensively with classified systems which included Electronic Countermeasures, Navigation, Advanced Satellite, Communication Radios and COMSEC equipment, (ALQ-99, APS-130, ASN-130, MMAT, AN/ARC-182, AN/ARC-164, AN/ARC-159, AN/ARC-105, AN/ARC-159, AN/ARC-175, ASW-25, and AYK-14 systems)
• Primary responsibilities as an Avionics Engineering Technician were to maintain classified avionic and electrical systems for United States Naval Aircraft and to perform Quality Assurance Inspections for safe for flight operations
• Promoted to Night Shift Supervisor after gaining a thorough knowledge of aircraft and maintenance operations
• Supervised 10 technicians in support of scheduled and unscheduled maintenance during Desert Storm and East Coast Mediterranean Deployments.
• Tested electrical aircraft systems, components and equipment for compliance with standards and to uncover any malfunctions.
• Repaired and installed wiring, connectors, control boxes antennas and other pieces.
• Performed thorough visual and physical inspections of all electrical parts.
• Completed preventive and reparative maintenance on aircraft electronics and computer systems.
• Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
• Diagnosed faults and developed resolution plans.
• Utilized testing equipment such as oscilloscopes, ammeters and ohmmeters.
• Completed quality assurance checks for service work and completed documentation outlining updates.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.