Craig D. Johnson Jr
San Antonio,TX
Summary
Proficient in current Airline, Supply Chain, & Transportation regulations, standards and best practices. Methodical and objective with good judgment and sound critical thinking and problem-solving abilities. Skilled at preparing and submitting regulatory documentation, including reviewing materials, technical data and accuracy of filings. Articulate and personable with exceptional data analysis, report writing and recordkeeping abilities.
Overview
13
13
years of professional experience
Work History
Regulatory Compliance Specialist
Southwest Airlines
05.2022 - 06.2023
- Used Microsoft Teams, and Microsoft Outlook to collaborate with corporate team
- Used Microsoft Excel to track applicants
- Tracked applicants using ICIMS, Workday, and QuickBase
- Assisted HR Ground Operations employees obtain clearance from USPS to work and handle mail
- Gathered necessary documents from applicants reviewed documents, and request necessary corrections to those documents all by specific deadlines
- Assess credentials and/or fingerprint results and candidate applications by identifying discrepancies, inconsistencies, and areas potentially requiring clarification or additional investigation
- Assist with Onboarding, Fingerprint Security, & Drug and Alcohol Screenings
- Process I-9 employment verification by gathering documentation, inputting identification information into EVerify system, and troubleshooting errors or inconsistencies to ensure timely compliance with I-9 regulations
- Support cross-functional projects by providing subject matter expertise including research, detailed planning, implementation, and collaboration
- Apply regulations such as Fair Credit Reporting Act (FCRA), Pilot Records Improvement Act (PRIA), Aircraft Operator Standard Security Program (AOSSP), and other regulatory requirements to complete daily work
- Experience working with varying levels of leadership within organization
- Provides strategic advice and practical solutions to complex people-related issues to achieve business and compliance goals of client's organization
- Ensures that solutions minimize risk exposure to regulatory actions and lawsuits.
- Maintained and archived regulatory paperwork.
- Performed and documented quality control checks to maintain compliance with company initiatives.
- Recommended improvements to processes.
- Worked with governance committees to make and evaluate plans.
- Provided pre-, ongoing, and post-inspection follow-up assistance to governmental inspectors.
- Prepared and submitted regulatory file applications and supporting documentation.
- Prioritized project-related tasks to efficiently complete essential tasks.
- Prepared and maintained document inventory for core dossier preparation.
- Received, researched and resolved consumer inquiries.
Psychiatric Technician I
Professional Performance Development Group
12.2020 - 05.2022
- Assist with variety of duties at direction licensed Charge Nurse
- Gathers patient care information through frequent contacts to assist behavioral health and medical providers with diagnosis, treatment planning, and medication management
- Documents clinical observations of patient’s behavior including mood, affect, mental sharpness, sleeping patterns, eating habits and overall functioning and any changes observed
- Conduct crisis management in emergent situations through sound judgement and team collaboration according to standardized facility procedures and IHSC policy
- Conduct program schedule management to include: group schedules, telehealth appointments, and individual check-ins)
- Chaperone for Tele-Behavioral Health (to include tele psychiatry) or any other clinical appointment (if available)
- Adhere to IHSC, PBNDS, ACA, NCCHC standards
- Maintain proficiency and accurately utilizes IHSC electronic medical record
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
- Counseled and mentored clients on substance use and life choices.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Applied interventions with clients wanting to leave against medical advice (AMA).
- Supported patient confidentiality in accordance with HIPAA regulations.
- Maintained patient records, documenting changes in patient condition.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Assessed patient progress and reported changes to supervising physician.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Administered patient medications and tracked dosages.
- Assisted with medication administration and counting and pouring medications.
- Assisted in development of therapeutic activities for patients.
- Organized recreational activities to assist in patient recovery.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Recruiter
C.R. England
01.2019 - 03.2021
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Sourced Candidates through Job Boards like LinkedIn, Ziprecruiter, Indeed, Monster.
- Used applicant tracking systems ICIMS, Workday, Taleo, and Eightfold
- Completed paperwork and work authorization forms after hiring new employees.
- Facilitated new hire orientation and scheduling.
- Collaborated with various departments to define job qualifications.
- Visited colleges and job fairs to inform people about job opportunities.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Built strong relationships with internal and external candidates to ensure excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Coordinated schedules to arrange management interviews with applicants.
- Developed recruiting strategies to identify qualified candidates and build network.
- Collaborated with hiring managers to understand job requirements and expectations.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Operated and maintained applicant tracking and candidate management systems.
- Developed and implemented plans to improve recruitment process.
- Collaborated with HR leadership regarding candidate salary determinations.
- Consulted businesses on successful recruiting and retention practices to help minimize turnover.
- Advised managers on best practices to maintain compliance with applicable laws.
Human Resources Specialist
The Nix Hospital
03.2016 - 01.2019
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Oversaw and managed hiring process and assisted human resources.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Administered employee benefits programs and assisted with open enrollment.
- Collaborated with managers to identify and address employee relations issues.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Conducted performance reviews and provided feedback to managers on employee performance.
Residential Treatment Supervisor
The Geo Group
12.2010 - 03.2016
- Serve as primary role model for employees by leading, directing, guiding, and supporting them in such way that promotes their growth and development
- Managed 12 employees and oversaw 50 patients
- Attend and participate in all interdisciplinary team meetings and other meetings as assigned (i.e.; MIR/QIR/ISP/IDT Meetings, etc.) to contribute toward comprehensive treatment plan that supports individuals served to live safe, healthy, successful and self-determined lives in community of their choice.
- Monitor all required staff documentation to ensure it is timely, accurate, legible, complete and meets documentation requirements. Provide staff with resources necessary to ensure appropriate documentation. This includes, but is not limited to, PMPs, BSPs, ISPs, accountability sheets, incident reports, restrictive measure logs and debriefings.
- Respond to, review and document on all incident reports for individuals in your home. Complete thorough review for all incidents of unknown origin in compliance with statutes, rules, guidelines, policy, procedure and protocol.
- Provide Competency Base Train (CBT) and/or retrain direct support staff related to ISPs, IPPs, BSP and PNMPs as directed by your supervisor. Train direct support staff, as appropriate, on Texas Department of Human Services and Abraxas policies, procedures, protocols and standards of practice by regulatory agencies.
- Ensure individuals that are served live in safe environment from dangers or potential accidents.
- Ensures that all Abraxas policies and procedures are followed
- Maintains personnel files in compliance with applicable legal requirements
- Maintains staff disciplinary records
- Provides coaching and feedback
- Trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
Bachelor of Science - Business Administration
University of Phoenix
05.2012
Associate of Applied Science - Business Administration
St. Philip’s College
San Antonio, TX08.2008
High School Diploma -
Yoakum High School
Yoakum, TX05.2008
Skills
- Strong Verbal and Written Communication
- Team Collaboration
- Background Checks
- Candidate Pipeline Development
- Remote Conferencing and Communication
- Strong ability to adapt
- Great for Testing New Processes
- Strong Organizational Skills
- Auditing
- Time Management
- Analytical Skills
- Strong Attention to Detail
- Proven ability to meet deadlines
- Teamwork Document management
- Sourcing
Accomplishments
- Collaborated with team of 5 in the development of USPS Process.
- Supervised team of 12 staff members.
- Reduced job descriptions from over 300 to less than 50 by removing duplicate and obsolete job descriptions.
- Received Certificate of Appreciate from Maj, USAF, NC Flight Commander, CNOIC
- Help successfully get Southwest Airlines received 10000 clearances from USPS in under 1 year
- Save Southwest Airlines Millions of Dollars
Additional Information
- Background Over a decade in Healthcare Ranging from Human Resources, Utilization Review and Direct Care. 1st hand experience working with the United States Army, and the United States Air Force in Healthcare. About half a decade of in Human Resources Ranging from Full Cycle Recruiting, Sourcing, HR Generalist, Compliance Specialist Over half a decade in Manager/Supervisor Role Residential Treatment
Timeline
Regulatory Compliance Specialist
Southwest Airlines
05.2022 - 06.2023
Psychiatric Technician I
Professional Performance Development Group
12.2020 - 05.2022
Recruiter
C.R. England
01.2019 - 03.2021
Human Resources Specialist
The Nix Hospital
03.2016 - 01.2019
Residential Treatment Supervisor
The Geo Group
12.2010 - 03.2016
Bachelor of Science - Business Administration
University of Phoenix
Associate of Applied Science - Business Administration
St. Philip’s College
High School Diploma -
Yoakum High School
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