CRAIG L. WHEELER
Carpet Technician
Dallas,Tx.
Summary
Hardworking professional well-versed in cleaning carpets, upholsteries, mattresses and other surfaces in residential and commercial environments. Quality-driven and proactive with excellent interpersonal and planning skills. Adept at showing up for cleaning jobs on schedule, fully prepared and ready to work. Knowledgeable about home and vehicle cleaning needs and specializing in carpet cleaning, rug servicing and spot removal.
Overview
16
16
years of professional experience
Work History
Carpet Cleaning Technician
Premium Cleaning Services / Carpet Tech
12.2018 - Current
- Inspect carpet and upholstery for stains and other signs of wear
- Provide deep cleaning services
- Apply deodorizers
- Move or cover furniture as needed
- Assist with tile and grout cleaning
- Maintain clean and safe work area
- Maintaining carpets and floors in homes and businesses.
- Used power scrubbing and waxing machines to scrub and polish floors
- Applied rub chemical solutions with hand brushes to carpets and upholstery
- Performed specialty treatments on stains
- Used chemicals and extraction equipment to remove dirt, tough stains, paint and mold from carpets and upholstery
- Cleaned home carpets, tile, grout, area rugs, mattresses and upholstery
- Operated steam cleaners to vacuum rugs and remove loosened dirt
- Used organic-based chemicals to disinfect floors, counters and furniture
Amazon/ Picker
Amazon
10.2020 - 11.2020
- Ensuing work areas are clean and well organized
- Packing incoming stock away
- Taking inventory.
- Marked stock with identification tags and labels to outline information such as storage locations
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items
Cleaning Crew Lead
Chris Cray Cleaning
08.2008 - Current
- Maintaining daily Cleaning of homes and businesses
- Coordinating plans for daily work routine
- Making sure to follow all safety regulations and standards
- Maintaining clean and working equipment.
- Conducted regular room inspections to verify compliance with housekeeping standards
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Completed schedules, shift reports, and other business documentation.
- Trained and mentored all new personnel to maximize quality of service and performance.
Cashier
Walmart, Overnight Stocker
08.2007 - 08.2008
- Learned duties for various positions and provided backup at key times.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Checked personal identifications during alcohol and tobacco sales.
- Handled cash with high accuracy and took care to check bills for fraud.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Greeted customers entering store and responded promptly to customer needs.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Upsold additional products and services to customers, increasing revenue.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register to record transactions accurately and efficiently.
- Identified and resolved discrepancies and errors in customer accounts.
- Processed refunds and exchanges in accordance with company policy.
- Tallied cash drawer at beginning and end of each work shift.
- Set up new sales displays each week with fresh merchandise.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
- Addressed customer needs and made product recommendations to increase sales.
- Used POS system to enter orders, process payments and issue receipts.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Diploma -
Justin F. Kimball High School
Dallas, TX05.2006
Skills
- Cleaning Schedules
- Safety Protocols
- Tile Cleaning
- Critical Thinking
- Polish Furniture
- Buffing and Waxing
- Maintain Equipment
- Surface Polishing
- Routine Inspections
- Routine Maintenance
- Extraction Equipment
- Personal Protective Equipment
- OSHA Standards
- Safety Meetings
- Machine Setups
- Hand Brushes
- Fixture Cleaning and Polishing
- Company Quality Standards
- Conscientious and Detail-Oriented
- Hand and Power Tool Operation
- Reading Comprehension
- Work Orders
- Operating Heavy Machinery
- Adaptable and Flexible
- Safe Chemical Handling
- Stain Removal
- HAZMAT Training
- Cost Estimates
- Site Safety
- Handling Procedures
- Trash Collection and Removal
- Remove Trash
- Inventory Restocking
- Carpet Varieties Knowledge
- Safety Standards
- Valid Driver's License
- Floor Sweeping
- Cleanliness Standards
- Facility and Site Cleaning
- Service Quality
- Productivity and Time Management
- New Employee Training
- Safety Practices
- Sealant Application
- Tile and Grout Care
- Upholstery Cleaning
Timeline
Amazon/ Picker
Amazon
10.2020 - 11.2020
Carpet Cleaning Technician
Premium Cleaning Services / Carpet Tech
12.2018 - Current
Cleaning Crew Lead
Chris Cray Cleaning
08.2008 - Current
Cashier
Walmart, Overnight Stocker
08.2007 - 08.2008
Diploma -
Justin F. Kimball High School
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