CRAIG MATHIEU BELL
Medical Administrative Professional
Cayuga,USA
Summary
Hardworking Health Care and Administrative Care Professional with over 16 years of experience providing expert patient care. Associates Degree in Healthcare Science and a Professional Certificate of Completion of Coursework in Medical Records/Insurance. Seeking a position where my interaction with clients and knowledge of interpersonal service can be leveraged to offer customers the highest quality of service. Excellent problem-solver and clear communicator with positive and upbeat personality.
Overview
16
16
years of professional experience
Work History
Health Advocate Concierge
HCSC - Blue Cross Blue Shield of Illinois
01.2025 - 06.2025
- Facilitated case management activities, including insurance authorizations and financial assistance programs.
- Delivered health education resources to patients to enhance understanding of treatment options.
- Acted as liaison among provider team, patients, and caregivers to communicate crucial information.
- Managed health plan-related inquiries in a fast-paced call center environment.
- Responded to questions regarding authorization procedures, copay requirements, and premiums.
- Executed research and resolution of customer issues related to plan benefits and claims processes.
- Investigated insurance claims, assessing coverage and liability for accurate resolutions.
Admitting Clerk
Union Health
01.2024 - 03.2024
- Verified patient information and collected necessary documents to complete admission process.
- Greeted and registered new patients, checked for accuracy of demographic information, updated existing records.
- Collected co-pays, verified insurance eligibility using web-based applications and entered data into system.
- Initiated medical record numbers for new admissions and registrations ensuring accuracy of information entered into the computer system.
- Scanned documents into electronic health record system according to established procedures.
- Demonstrated ability to use multiple computer systems simultaneously while entering data accurately.
- Complied with HIPAA guidelines when handling confidential patient information at all times.
- Answered telephones and directed calls to appropriate medical or administrative staff.
Diagnostic Radiologic Technologist
Dept. of Veteran Affairs
06.2010 - 09.2023
- Prepared patients for radiologic procedures by explaining the process and answering questions.
- Maintained patient records including medical history, test results and other relevant information.
- Monitored patient during exam to ensure comfort and safety.
- Reviewed images for accuracy and quality assurance prior to forwarding them to the physician for interpretation.
- Maintained a safe working environment by adhering to radiation safety regulations and guidelines.
- Consulted with other healthcare providers regarding radiographic examinations or treatments.
- Operated specialized computer software programs used in image analysis, diagnosis and treatment planning.
- Collaborated with members of other departments within the hospital setting as needed.
Education
Professional Certificate of Completion - Medical Records
University of Phoenix
Tempe, AZ09.2023
Associate of Applied Science - Radiologic Technology
Ivy Tech Community College of Indiana
Terre Haute, IN05.2007
Skills
- Patient Registration
- Coordinating paperwork
- Records Management
- Telephone Etiquette
- Insurance Verification
- Scheduling
- HIPAA Compliance
- Checking patient details
- Collecting co-pays
- Interpersonal Skills
- Electronic Patient Medical Records
- EHR Software
- Quality Control
- Multi-tasking
- Filing and Faxing