CRAIG R. ROSS

HEALTH INFORMATION MANAGEMENT PROFESSIONAL Operations Management | Healthcare Administration | Emergency Medical Technician Performance-driven, patient-focused leader with the experience, educational credentials, and passion to transition into a career within the Health Information Management field. Data-driven with the capacity to multi-task, prioritize and complete projects accurately, on time, and within budget, exceling in fiercely-challenging and fast-paced environments. Demonstrated strength in communication, organization, critical-thinking, time-management, and leadership skills; able to drive results cross-organizationally, with sensitivity to diversity, cultural norms, and individuals from all backgrounds. Reputation for integrity, reliability, and professionalism with the attention to detail, initiative, and drive to produce results above and beyond expectations. Core strengths include: Leadership & Collaboration Training & Coaching Analytical Problem Solving Portfolio Management Research & Analysis Continuous Improvement Medical Terminology EMR Management Accounts & Auditing Skills Program Management Needs Assessment Safety & Compliance Relationship Management Spanish Proficiency Customer Service Computer/Technical Savvy Records Management Profit & Loss Management SUMMARY OF RELEVANT SKILLS Expertise throughout with a unique blend of medical, clinical, administrative, and information management functions with a stellar record of exceeding corporate goals and customer expectations, upholding impeccable quality standards, and delivering outstanding results. Skilled with training, developing, and mentoring team members to deliver optimal performance, produce accurate and timely results, and prepare for career advancement.

• Exercise discretion and confidentiality with sensitive information to ensure privacy/security
• Ensure strict compliance and adherence to corporate policies and procedures, operational regulations, privacy rules, quality expectations, and HIPAA laws
• Provide exceptional customer service and personalized attention to ensure favorable patient experience, enhance client loyalty, and increase corporate profitability