Craig Willingham
Alexandria,VA
Summary
Experienced in customer relations, regional cabling and building installations. Detail-oriented and reliable with top communication and multitasking strengths. Excellent communicator with top technical and problem-solving abilities. Focused on achieving demanding service, quality and performance objectives. Remarkable work ethic with a solid career history of working effectively configuring WANs, LANs, and PANs along with troubleshooting, diagnosing, and correcting errors amongst the configuration. Competent Help Desk Analyst with expertise in prioritizing multiple tasks while providing quality technical assistance. Well-rounded system administrator with an interest in consistently learning new skills. Currently in the process of obtaining a CCNA certification in hopes of becoming a Network Engineer or Network Admin. In the meantime focus will be on soaking up every bit of knowledge possible to better assist with progression during this IT Journey.
Overview
8
8
years of professional experience
Work History
Data Center Technician Level 2
Databank Holdings
10.2022 - Current
- Installed and managed structured cabling infrastructure.
- Identified and reported problem devices and replaced defective parts.
- Supported senior teammates performing crisis management during critical situations or major service outages.
- Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
- Diagnosed and executed resolution for network and server issues.
Research Data Analyst
Harmonia LLC
04.2023 - Current
- Performed valid and accurate market research for Harmonia LLC.
- Helped team meet regulatory requirements by coordinating documentation and filings.
- Streamlined research processes to meet tight deadlines for multiple projects.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Transformed project data requirements into project data models.
Help Desk / Data Analyst
C3i Solutions, An HCL Technologies
07.2022 - 06.2023
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Used ticketing systems to manage and process support actions and requests.
Data Entry Analyst
Dynata
04.2022 - 10.2022
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Increased data-entry productivity by maintaining production rate on large scale data projects, identifying issues and improving them.
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in large projects and analyzed data entering it into data-bases with little to no errors
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
Cable Technician
Cox Communications
06.2017 - 04.2021
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
- Educated on OSI and TCP/IP Models (Majority of work taking place in Layer 1)
- Demonstrated strong analytical, troubleshooting and problem-solving skills.
Cannon Crew Member, Supply Specialist ,Inventory Clerk
United States Army, AE
02.2015 - 04.2017
- Accurately handled data entry for multiple units supply log entering it into systems database.
- Scanned documents and saved in database to keep records of essential organizational information.
- Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability.
- Synchronized supply chains to optimize inventory and service procedures.
- Completed inspections and any basic repair need to uphold strict performance standards.
- Assisted with real-time intelligence collection by conducting field reconnaissance operations.
Education
High School Diploma - General Studies
Green Run High School
Virginia Beach, VA06.2014
Certification - Security +
Comptia
01.2023 - 05.2023
Skills
- Creative Solutions
- Remote Programming
- Service Requests
- Network Operations
- Telecommunications Systems
- Service Quality
- Technical Support Triage
- Help Desk Support
- Switches and Routers
- WAN, LAN, PAN Troubleshooting & Configuration
- Knowledgeable on OSI & TCP/IP Models
Accomplishments
- Army Certificates of Achievement Parachutist Badge Basic Training Certification Army Individual Training Certification Computer Proficiency Used Microsoft Excel to develop inventory tracking spreadsheets. Awarded “Top Performer” in 2018 for the Month of January (Cox Communications)
- 4 Years of Low Voltage/ Cabling Experience
- 3 Years of Inventory Management
- 7 Year of Customer Service Experience
- Achieved results by completing numerous tasks with accuracy and efficiency.
Timeline
Research Data Analyst
Harmonia LLC
04.2023 - Current
Certification - Security +
Comptia
01.2023 - 05.2023
Data Center Technician Level 2
Databank Holdings
10.2022 - Current
Help Desk / Data Analyst
C3i Solutions, An HCL Technologies
07.2022 - 06.2023
Data Entry Analyst
Dynata
04.2022 - 10.2022
Cable Technician
Cox Communications
06.2017 - 04.2021
Cannon Crew Member, Supply Specialist ,Inventory Clerk
United States Army, AE
02.2015 - 04.2017
High School Diploma - General Studies
Green Run High School
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