CRAIZED QUINN

• Responsible for generating leads through inbound phone calls
• Conducting qualification with prospects
• My focus is to create interest in our product to our buyer persona and obtain quality prospects, with the goal of turning that interest into a sale

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• Provided assistance to more than 100 optical retail stores across the United States when performing eye exams.
• Responsible for oversight of productivity to ensure optimal customer satisfaction
• Providing support and collaborating with team members to achieve goals
• Updating Data of Agents daily performance (QA scores, AHT)

• Respond to customer inquiries and complaints in a timely and professional manner via inbound call
• Resolve customer issues and provide solutions to customer inquiries
• Process customer transactions such as deposits, withdrawals, transfers, and loan payments
• Provide customer service support for online banking and mobile banking.
• Provide information on bank products and services.
• Monitor customer accounts for suspicious activity.

• Help to reduce customer attrition and optimize revenue by retaining existing customers and maximizing the current customer base.
• Upsell products and services to existing clients to increase sales and improve the profit margin.
• Create a positive environment for customers and create solutions.
• Respond to customer inquiries and complaints in a timely and professional manner via inbound call.

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