Crala Zamora Miner
Summary
Professional with experience in case management, prepared to deliver impactful results. Skilled in client assessment, documentation, and resource coordination. Known for reliability, problem-solving, and effective communication.
Efficiently coordinated client services and facilitated communication between clients and service providers, contributing to improved client outcomes. Demonstrated effective organizational and interpersonal skills in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Certified Nursing Assistant
Comprehensive Care Center
12.2018 - 03.2020
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Aerospace Medical Technician
United States Air Force, USAF
03.2020 - 08.2023
- Increased efficiency in medical treatment administration by implementing standardized protocols for common conditions encountered in aerospace environments.
- Evaluated patient histories to assess and prioritize levels of care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Reduced clerical errors and improved data accuracy through meticulous attention to detail while charting patient information.
Advanced Office Clerk
Destiny Management Services
03.2024 - 08.2024
- Managed high-volume call operations, maintaining service quality standards across the team.
- Collaborated with local health Organizations to create a referral network for health services.
- Assisted the healthcare provider by retrieving medical records and test results.
- Created and updated spreadsheets, databases, and other documents using Microsoft Office.
Referral Management Clerk
Prairie Quest
08.2024 - 06.2025
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Supported timely reimbursements by promptly submitting accurate claims to insurance companies.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
Education
Associate of Applied Science -
Allan Hancock College
Lompoc, CA06-2015
Associate of Applied Science -
Allan Hancock College
05-2019
Skills
- Pre-authorizations
- Medical terminology
- HIPAA compliance
- Insurance verification
- Client assessment
- Care coordination
- Multi-line phone proficiency
- Data entry proficiency
- Healthcare systems
Languages
Spanish
Native or Bilingual
Timeline
Referral Management Clerk
Prairie Quest
08.2024 - 06.2025
Advanced Office Clerk
Destiny Management Services
03.2024 - 08.2024
Aerospace Medical Technician
United States Air Force, USAF
03.2020 - 08.2023
Certified Nursing Assistant
Comprehensive Care Center
12.2018 - 03.2020
Associate of Applied Science -
Allan Hancock College
Associate of Applied Science -
Allan Hancock College
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