CHARLES RANALLO JR
Andover,Minnesota
Summary
Experienced Systems Administrator with over 8 years of expertise in management of server infrastructures and data center operations across operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad scale, to deliver the best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills and the ability to interact effectively with employees and departments various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work History
Windows/Vmware System Administrator
CITIGROUP DERVATIVES MARKETS/FIXNETIX/DXC
Minnetonka, Minnesota
04.2012 - Current
- SCOPE: Administrator for the Windows and VMware infrastructure environment.
- Support 200 staff members that includes developers, traders and management level executives on day-to-day operations.
- Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
- Support and administer over 100 Windows servers (physical and virtual) and over 300 desktops in 4 different sites that include international locations.
- Manage and maintain DNS for the entire network with multiple subnets in various sites.
- Provide application support to developers, traders and staff throughout the different locations.
- Assist auditors and compliance department with documentation regarding user entitlements and system changes.
- Securing all procurement for all hardware and software for the desktop infrastructure.
- Update and create documentation for Windows knowledge base.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Deployed antivirus and security solutions throughout entire system network.
Desktop Support Analyst-System Administrator
LINDQUIST & VENNUM, P.L.L.P
Minneapolis, Minnesota
11.2006 - 04.2012
- Provide daily hardware and software support to 300+users and over 40 different applications.
- Support includes installing and configuring Windows OS, VMware desktops, EVGA PCoiP Clients ,Wyse terminals, HP and Dell desktops, IBM laptops, Cisco Phones, HP Printers, PDA’s(Iphone, Android, Ipad, Blackberry devices), Microsoft Office Suite (2003, 2007) and other miscellaneous network support.
- Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
- Installation and setup of new and existing equipment (desktops, laptops, Ipad's, PDA's, etc.).
- Assist in troubleshooting server systems including Active Directory, Vmware and Cisco Call Manager phone system.
- Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
- Managing all hardware and software inventories through various databases.
- Provide training through helpline calls and honor requests for one-on-one training.
- Provide excellent customer service for technical issues and log them through a website for a staff over 200.
- Evaluate current processes, procedures, and technology with an emphasis on identifying methods of improving efficiency in providing support to customers.
- Strong analytical, critical thinking and troubleshooting skills used to research problems and tasks to come up with “correct solution”.
Senior Field Associate
MORTGAGE & INVESTMENT CONSULTANTS
St. Paul, Minnesota
01.2003 - 01.2007
- Develop referral network and help customers obtain loans for their real estate purchases.
- Recognized that company had no plans to capture referral business.
- Weaknesses in their procedures were discussed, and a new marketing system was adopted within 2 months, which increased referral business by 40% within one year.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Created a better streamlining process of loans from originators to underwriters.
- Made suggestions about better utilization of network software.
- These changes were approved and being used within a month.
- Loan turnaround time was reduced from a week to 48 hours.
- Created strategies to develop and expand existing customer sales, which resulted in 40% increase in referral business.
Legal Records & Information Services Manager
RIDER, BENNETT, LLP
Minneapolis, Minnesota
01.2000 - 01.2006
- Reporting directly to CFO, full accountability for maintaining records, documentation, and various databases (including outside service providers) to insure confidentiality, legal research, and regulatory records compliance.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Assumed leadership of a department with high turnover and low morale.
- Created training program, set specific goals, and implemented a cross-training system that increased morale and cut the turnover rate by 60% in 3 months.
- Company had spent a small fortune on “legal” software, but never used it.
- Created a report showing the positive effects that implementing the software would have on the firm.
- Within 3 months, the software was implemented and created more time for “practicing law” and client development throughout the firm.
- Our service department was undervalued and underutilized within the firm.
- Conducted cost analysis research and presented a dollar amount on our value to the firm.
- This resulted in approval of on-going projects and higher levels of utilization of our services by partners.
- This, in turn, increased workflow and efficiency of the department over 9 months.
- Identified weaknesses in current information retention policy.
- Outlined and explained the seriousness of having out of date policies on both a financial and legal level.
- Within 5 months, the firm adopted the changes, thus avoiding a potential disaster down the road.
Education
Associate of Science - Computer Networking & Telecommunications
ANOKA RAMSEY COMMUNITY COLLEGE
Coon Rapids, MN 01.2006 - 12.2007
Bachelor of Arts - Political Science
AUGSBURG COLLEGE
09.1997 - 12.2000
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Critical thinkingundefined
Timeline
Windows/Vmware System Administrator
CITIGROUP DERVATIVES MARKETS/FIXNETIX/DXC
04.2012 - Current
Desktop Support Analyst-System Administrator
LINDQUIST & VENNUM, P.L.L.P
11.2006 - 04.2012
Associate of Science - Computer Networking & Telecommunications
ANOKA RAMSEY COMMUNITY COLLEGE
01.2006 - 12.2007
Senior Field Associate
MORTGAGE & INVESTMENT CONSULTANTS
01.2003 - 01.2007
Legal Records & Information Services Manager
RIDER, BENNETT, LLP
01.2000 - 01.2006
Bachelor of Arts - Political Science
AUGSBURG COLLEGE
09.1997 - 12.2000
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