Cranesha Watson

• · Confer with potential and existing clients by telephone or via email to provide information about services and direct them to the appropriate associate.
• · Evaluate information on various forms and supporting documents to verify completeness and accuracy in accordance with guidelines and procedures.
• · Keep record of client interactions and transactions, recording details of inquiries, complaints, and comments, as well as action taken.
• · Contact clients to inform/respond to inquiries or to notify them of status of and/or next steps needed
• · Phones and email answered in timely manner - meeting Expedited Travel standard of care.
• · Works collaboratively with other staff/departments/locations.
• · Utilize cutting-edge online proprietary technologies to offer unmatched electronic document management solutions.

.

• Answers telephone and receives customers at the front desk.
• Handles a variety of confidential information
• Collects money for the sale of forms, copies of reports, etc.
• Makes copies of police reports
• Enters reports, citations, and other data into the records management system
• Performs criminal history research, compiles, and updates records
• Processes accident and arrest reports
• Reviews a variety of police related data for accuracy and completeness
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Resolved problems, improved operations and provided exceptional service.

• Receives and transmits information for emergency and other municipal services
• Receives emergency telephone calls, determines locations and nature of the calls and dispatches appropriate personnel and equipment
• Receives non-emergency calls and determines appropriate actions
• Operates computer-aided dispatch (CAD) equipment and performs CAD functions
• Receives and transmits messages by radio and maintains radio logs
• Operates computer terminals for various federal, state and local networks
• Provides pre-arrival police, fire and medical instructions when needed
• Maintains tow logs

• Lead and manage shifts while acting as manager in charge of store. Deploy team members as required to meet business demands and make necessary staffing decisions.
• Communicate clearly, concisely and accurately in order to ensure effective shift operations.
• Work the line. Perform all tasks related to Jamba operational standards.
• Ensure exceptional customer service is delivered on every shift.
• Follow all food safety, cash handling and operations procedures and policies.
• Ensure proper financial accountability during each shift.
• Delegation. Clearly and comfortably delegates both routine and important tasks and decision.
• Create an environment in which Team Members are motivated to do their best.