Cranisha Preyer
Stockbridge,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
27
27
years of professional experience
Work History
Recreation Assistant
Van Nuys Parks & Recreation
05.1997 - 09.1998
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
- Assisted in organizing special events, resulting in increased community engagement.
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Collaborated with team members to develop new programs, increasing participation rates.
- Developed strong relationships with community partners, fostering collaboration for future events.
- Organized field trips and outings as part of program offerings, broadening participant experiences.
Cafeteria Worker
LAUSD
03.1999 - 11.2007
- Improved customer satisfaction by providing efficient and friendly service in the cafeteria.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Ensured timely meal service by effectively managing multiple tasks simultaneously during peak periods.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
Supervisor
Tranish Llc
04.2008 - 03.2015
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
Customer Service Representative
Arise
04.2016 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
GED -
Birmingham High
Reseda, CA06.1998
Skills
- Paperwork Processing
- Report Generation
- Appointment Scheduling
- Product Knowledge
- Data Collection
- Data Entry
- Problem-Solving Abilities
- Complaint Handling
Timeline
Customer Service Representative
Arise
04.2016 - Current
Supervisor
Tranish Llc
04.2008 - 03.2015
Cafeteria Worker
LAUSD
03.1999 - 11.2007
Recreation Assistant
Van Nuys Parks & Recreation
05.1997 - 09.1998
GED -
Birmingham High
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