Crashonda Smith
Norman
Summary
Dynamic leader with a proven track record in child development and financial oversight, notably at Kaylene Hilton. Excelled in enhancing parent communication and staff management, achieving high satisfaction levels. Skilled in curriculum planning and adaptability, ensuring top-notch educational environments. Expert in licensing knowledge and early childhood education, driving significant improvements in compliance and learning outcomes.
Overview
15
15
years of professional experience
Work History
Daycare Owner/Operator
Myself
02.2022 - 12.2024
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Promoted healthy eating habits among students by overseeing menu planning and meal preparation according to nutritional guidelines set forth by experts in the field of early childhood nutrition.
- Maintained compliance with state licensing requirements through regular inspections, documentation updates, and policy reviews.
- Monitored student performance closely via assessments and evaluations aimed at identifying areas needing improvement or further attention.
Daycare Assistant
Kaylene Hilton
04.2017 - 02.2023
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
Customer Care Specialist
JD McCarty Center
09.2013 - 06.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Provided customers with detailed information on company products, services and materials.
- Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
- Used exceptional communication to connect with customers, assess needs, and present solutions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Receptionist Administrator
Dan Davis Law Firm
10.2014 - 11.2015
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Supervisor of Operations
Ross Dress for Less
05.2010 - 09.2013
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
Education
Entrepreneur -
Grand Canyon University
Phoenix, AZ06.2024
Special Education -
Grand Canyon University
Phoenix, AZ05.2022
Early Child Education -
Grand Canyon University
Phoenix, AZ05.2020
High School Diploma -
Southmoore High School
Moore, OK05.2010
Skills
- Parent communication
- Curriculum planning
- Child development expertise
- Licensing knowledge
- Special needs care
- Financial oversight
- Facility maintenance
- Staff recruitment
- Community networking
- First aid and CPR certified
- Employee schedule coordination
- Documentation and recordkeeping
- Event planning
- Multitasking
- Adaptability and flexibility
- Task prioritization
- Professionalism
- Staff management
- Early childhood education
- Epi-pen use
- Special education
Timeline
Daycare Owner/Operator
Myself
02.2022 - 12.2024
Daycare Assistant
Kaylene Hilton
04.2017 - 02.2023
Receptionist Administrator
Dan Davis Law Firm
10.2014 - 11.2015
Customer Care Specialist
JD McCarty Center
09.2013 - 06.2017
Supervisor of Operations
Ross Dress for Less
05.2010 - 09.2013
Entrepreneur -
Grand Canyon University
Special Education -
Grand Canyon University
Early Child Education -
Grand Canyon University
High School Diploma -
Southmoore High School
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