Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cratisha Jones

West Memphis,AR

Summary

Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

12
12
years of professional experience

Work History

Pizza Hut Call Center

Customer Service Department
01.2018 - 08.2022
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Approved and terminated customer contracts upon request.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Picker/packer

CANTEEN WAREHOUSE
12.2017 - 06.2018
  • Count snacks
  • Fill up vending machines
  • Organize drinks and snacks
  • Write down damage goods
  • Inventory count all snacks including drinks in the whole warehouse
  • Pick orders and bring in no sales

Doc Operator

TJMAX WAREHOUSE
02.2017 - 11.2017
  • Watching over employees making sure everything’s done in a order fashion
  • Write down all damage dvds
  • Acted as back up product picker during absences and vacations
  • Assisted co-workers and vendors with their day to day operational.

Picking/Packing (Lead)

TECHNICOLOR
02.2013 - 01.2014
  • Packing pallets
  • Scaling DVD’s
  • Watching over co-workers that’s on my line
  • Operating line
  • Supervise all new hires during initial 3 month probation period.

Material Handler

AMERICAN PLASTIC TOYS Olive Branch Ms
05.2012 - 11.2013
  • Count items
  • Clean product
  • Put toys together

Material Handler (Lead)

Dayco, Tn
03.2010 - 05.2012
  • Oversee integrity and accuracy of all product leaving the warehouse during active skills
  • Inspect and research inventory discrepancies
  • Document and report on all damaged product.

Education

Diploma -

Manassas High School
Memphis, Tn

Skills

  • Physically fit and able to repeatedly lift packages over 50 pounds
  • Basic PC skills such as emails and data entry
  • Problem-Solving Skills
  • Database Research
  • Strong Analytical and Problem-Solving Skills
  • Microsoft Outlook
  • Microsoft Office
  • Call Documentation Skills
  • Microsoft Access
  • Speaking

Timeline

Pizza Hut Call Center

Customer Service Department
01.2018 - 08.2022

Picker/packer

CANTEEN WAREHOUSE
12.2017 - 06.2018

Doc Operator

TJMAX WAREHOUSE
02.2017 - 11.2017

Picking/Packing (Lead)

TECHNICOLOR
02.2013 - 01.2014

Material Handler

AMERICAN PLASTIC TOYS Olive Branch Ms
05.2012 - 11.2013

Material Handler (Lead)

Dayco, Tn
03.2010 - 05.2012

Diploma -

Manassas High School
Cratisha Jones