Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crawford Collins

Columbia

Summary

Dynamic leader with a proven track record at 1st Choice Distributors LLC, excelling in staff management and customer service. Enhanced team productivity through effective training and mentoring, while implementing strategies that improved customer satisfaction and retention. Recognized for fostering a collaborative environment and driving operational improvements.

Overview

39
39
years of professional experience

Work History

Supervisor

1st Choice Distributors LLC
02.2010 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

District Manager

The State Newspaper
04.2002 - 02.2010
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
  • Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
  • Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
  • Increased employee retention through development of comprehensive rewards and recognition program.
  • Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed accounts to retain existing relationships and grow share of business.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Independent Contractor

The State Newspaper
01.1998 - 03.2002
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Trained new team members to apply best coding best practices and proper use of development tools.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.

Finance Specialist

US Army
06.1986 - 06.1994
  • Identified process issues and made recommendations for improvement or correction.
  • Reviewed and submitted financial documentation and reports to support business financial goals and objectives.
  • Enhanced internal control systems and procedures to mitigate risk and support opportunities.
  • Mentored junior team members in best practices related to financial analysis, modeling techniques, and professional development.
  • Contacted customers to immediately find resolutions for escalated issues.
  • Assisted in successful audits by maintaining detailed documentation and providing timely responses to auditor inquiries.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Conducted research to answer questions and handle issues using multiple systems and resources.

Education

High School Diploma -

John Bartram High School
Philadelphia, PA
06-1986

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

Timeline

Supervisor

1st Choice Distributors LLC
02.2010 - Current

District Manager

The State Newspaper
04.2002 - 02.2010

Independent Contractor

The State Newspaper
01.1998 - 03.2002

Finance Specialist

US Army
06.1986 - 06.1994

High School Diploma -

John Bartram High School

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Crawford Collins