Crawford Morgan
Jamestown,NC
Summary
Adept in restaurant operations with a solid understanding of overall management, from budgeting and forecasting to hiring and training staff. Proven ability to develop strategies and lead teams to exceed goals. Experienced in developing strategies to increase customer satisfaction and loyalty. Skilled at setting performance targets, monitoring progress and optimizing operational efficiency. Demonstrated ability to exceed customer expectations, ensure satisfaction, and foster loyalty. Seasoned Area Director dedicated to streamlining operations and maximizing team performance with the ability to motivate and inspire others to achieve common goals.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
Area Director
Bojangles
Greensboro, NC
01.2019 - 01.2023
- Developed and implemented budgeting and cost-saving initiatives to reduce expenses and improve profitability
- Utilizing precise management, operations, and oversight of accurate payroll tracking, daily operations reporting, and meticulous record keeping of 7 stores with a sales volume of $12.5 million, raised sales by 12.5% annually and decreased food cost variance by 1.2%.
- I supervised 250+ employees and 42 managers, while creating a motivated and engaged workforce by holding weekly meetings, setting goals, and using positive reinforcement, thereby increasing staff retention by 40%.
- To enhance team performance and financial outcomes, I put together staff training and development programs on budgeting, profitability, loss prevention, and overall financial accountability.
- The impressive 78% average on our SMG scores for guest satisfaction can be attributed to our ability to quickly resolve difficult situations and our tactful approach. This has enabled us to achieve optimal guest satisfaction.
- Influenced recruitment of highly skilled staff by implementing targeted strategies and fostering successful environments for training and retention.
General Manager/Owner-Operator
Biscuitville
Greensboro, North Carolina
10.1997 - 11.2018
- Started and supervised fast-paced restaurant operations for 20 years, consistently increasing profits 6% overall annually.
- Supervised recruitment and training of highly skilled staff, using effective methods to attract top talent.
- Established and maintained high standards of safety and performance in a diverse environment.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Education
Bussiness -
Northeast Mississippi Community College
Booneville, MSSome College (No Degree) - Biscuitville University
In-House Management Development Program
Greensboro, NCSkills
- Project Planning
- Customer Experience
- Employee Performance Reviews
- Company Policy Implementation
- Multi-Unit Management
- Goal Attainment
- Conflict Resolution
- Employee Performance Management
- Inventory Control
- Analyzing Profitability
- P&L Administration
- Operational Efficiency
Certification
Serv-Safe Certified (currently) Ongoing Required State Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Area Director
Bojangles
01.2019 - 01.2023
General Manager/Owner-Operator
Biscuitville
10.1997 - 11.2018
Bussiness -
Northeast Mississippi Community College
Some College (No Degree) - Biscuitville University
In-House Management Development Program
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