Cray Weirich
Iowa Falls,Iowa
Summary
Proven track record in enhancing client satisfaction and resolving complex technical issues at Ag Leader Technology INC, demonstrating a strong understanding of agricultural technology solutions. Skilled in fostering long-term partnerships and adept at problem-solving on the fly, ensuring high-quality support and flexibility in addressing client needs.
Overview
9
9
years of professional experience
Work History
Technical Account Manager
Ag Leader Technology INC
01.2020 - Current
- Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
- Developed strong relationships with key clients, ensuring their needs were met and fostering long-term partnerships.
Technical Support Representative
Ag Leader Technology INC
05.2017 - 01.2020
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Crop Scout Intern
CPS/Nutrien Ag Solutions
05.2016 - 08.2016
- Crop scouting identifying pest, damage, disease and weed problems
- Generating field reports using SMS
- Delivering and reviewing field reports with growers
Yield Trials Intern
Corteva Agriscience/Dow Agroscience
05.2015 - 08.2015
- Managed employees that conducted stand counts and pollination activities mostly revolving around corn research
- Worked part-time throughout college as class schedules allowed assisting with pre-season packaging and setup, planting, harvesting, and re-packaging.
Education
Bachelor of Science - Agricultural Business
Iowa State University
Ames, IA05.2017
Skills
- Strong understanding of Ag Leader product offerings and how they can be used
- Ability to solve problems on the fly with very little to zero heads up
- Approachable and able to discuss problems, successes or general life discussions
- Flexibility to cater myself to the needs of everyone I assist on a day to day basis
Timeline
Technical Account Manager
Ag Leader Technology INC
01.2020 - Current
Technical Support Representative
Ag Leader Technology INC
05.2017 - 01.2020
Crop Scout Intern
CPS/Nutrien Ag Solutions
05.2016 - 08.2016
Yield Trials Intern
Corteva Agriscience/Dow Agroscience
05.2015 - 08.2015
Bachelor of Science - Agricultural Business
Iowa State University
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