Courtney Crockett

• Working with Ownership to affect training policy for staff, create cocktail menu and provide an overall hospitable and enjoyable guest experience

• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.

• Published my first online cocktail book using all natural products through Young Living’s Vitality Essential oil line
• Will be releasing additional, seasonal installments

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Kept bar presentable and well-stocked to meet customer needs.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

• Consult with ownership to create a cohesive bar program for both restaurant locations in an attempt to create a worthwhile dining and bar experience for guest base
• Create a more concise and modern cocktail menu to showcase the restaurant’s theme and menu
• Curate an approachable yet sophisticated wine list along with organizing classes that educated and encouraged industry professionals as well as the public to learn more about what they were drinking and how to recognize quality of beer, wine and spirits

• Utilize my skills as a bartender to spread education, hospitality and community building through the hospitality industry to cities around the country

• Responsible for providing exceptional guest service while performing a multitude of duties
• Focus on bartending and continued bar education and guest relations
• Fast paced, multi faceted environment that lends itself to providing continued guest satisfaction

Manifesto 3/13-4/14

Blvd Tavern 4/14-7/14

The Brick 7/14-9/16

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

• Worked directly with owners, management and staff to build a sustainable Barback and Bar program centered around bar fundamentals, spirits education and hospitality in order to achieve a progressive bar program to influence and reflect growing cocktail culture

• Create events and seminars based around continued bar education and brand awareness to the public and industry professionals while building camaraderie and sustainability throughout the bartending community