Cre Crenshaw
Client Service Specialist
Semmes,AL
Summary
Motivated and experienced professional with proven customer service excellence and team collaboration skills. Well-organized, computer-savvy troubleshooter with a technical education.
Overview
7
7
years of professional experience
Work History
Client Service Coordinator
CSI Int
Los Angeles
08.2018 - 06.2024
- Provided excellent customer service by responding promptly to inquiries and concerns.
- Assessed customer needs by gathering data through surveys or questionnaires.
- Developed strong relationships with clients through regular contact and follow-up contact.
- Monitored incoming emails from clients and responded accordingly within 48 hours.
- Analyzed customer feedback to better service customers.
- Maintained accurate records of client interactions in order to track trends in customer satisfaction levels.
- Delivered high level of service to clients to both maintain and extend relationships.
- Documented customer correspondence to track requests, problems, and solutions.
- Scheduled meetings with prospective and existing clients to optimize customer experience.
Customer Care Representative
Alorica
Saraland, AL
01.2017 - 04.2018
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Maintained up-to-date knowledge of company products, services, and promotions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Recommended potential products or services after analyzing customer needs.
Education
Bachelor of Engineering - Biomedical Engineering
Vanderbilt University
05-2002
Skills
1 Customer Service Excellence
2 Client Relationship Building
3 Customer Support
4 Customer Education
5 Complaint Handling
6 Strong Organization
7 Scheduling and Planning
8 Research and due diligence
9 System Documentation
10 Technical Knowledge (6-10 developed from my education)
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
4-day work weekCompany CulturePersonal development programsWork from home optionStock Options / Equity / Profit SharingPaid time offTimeline
Client Service Coordinator
CSI Int
08.2018 - 06.2024
Customer Care Representative
Alorica
01.2017 - 04.2018
Bachelor of Engineering - Biomedical Engineering
Vanderbilt University
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