Cre Levy
Fort Worth,TX
Summary
Experienced account manager with a track record in handling consumer accounts. Demonstrated expertise in portfolio management and compliance with state regulations. Notable strengths in analytics, effective communication, and proficiency in financial management systems. Proven ability to resolve billing discrepancies, resulting in improved cash flow and reduced delinquencies. Skilled in building positive customer relationships to enhance client retention and satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Collections Account Manager
Tricon American Homes
Tustin, CA
09.2019 - 01.2023
- Displayed expertise in adhering to local and federal housing regulations
- Requested Health and Safety Inspections as needed to validate property condition in response to habitability concerns
- Ensured timely relocation of all residents from relevant systems
- Collaborated with Accounting to communicate and implement timely adjustments, ensuring accuracy of resident balances.
- Managed a portfolio of delinquent accounts and implemented strategies to reduce delinquency.
- Monitored customer accounts for payment trends, credit worthiness and compliance with terms.
- Negotiated repayment arrangements with customers to ensure timely payments were made.
- Researched account discrepancies and identified areas of improvement in the collections process.
- Prepared monthly reports on collection activities, aging status and performance metrics.
- Reviewed customer account information and updated records as needed.
- Assisted customers in resolving billing disputes or other issues that impacted their ability to pay outstanding balances.
- Analyzed financial data such as income, expenses, assets and liabilities to determine an appropriate payment plan for each customer.
- Maintained detailed records of all collection activity including calls, emails, letters and payments received.
- Developed relationships with customers to encourage resolution of overdue accounts.
- Collaborated with internal departments on various projects related to collections management.
- Coordinated legal action against delinquent accounts when necessary.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Supervised and handled the eviction process, ensuring adherence to legal and statutory requirements.
Education
The University of Texas At Arlington
Arlington, TXSkills
- Portfolio Management
- Risk Management
- Skip Tracing
- Adjustment posting
- FDCPA Compliance
- Credit and collections
- Managing Delinquent Accounts
- Payment management
- Billing dispute resolution
- Account Reconciliation
- Audit Procedures
- Conflict Resolution
- Negotiation Tactics
- Regulatory Compliance
- Yardi software proficiency
- MS Word, Excel, and Outlook
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Collections Account Manager
Tricon American Homes
09.2019 - 01.2023
Driver's License
The University of Texas At Arlington
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