Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
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Creauni Norris

Creauni Norris

Round Rock,TX

Summary

Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.

Overview

7
7
years of professional experience

Work History

Insurance Specialist

Progressive
Austin, TX
06.2023 - Current
  • Reviewed insurance policies to ensure compliance with existing regulations.
  • Participated in training programs designed to enhance knowledge base in areas such as underwriting, sales, product development.
  • Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
  • Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
  • Developed appropriate quotes based on risk information.

Recruiter

Goldstar Transit
Austin, TX
05.2021 - 06.2023
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Advertised and promoted open positions using social media and digital marketing procedures.
  • Participated in local job fairs and recruitment events for prospective hiring.
  • Informed job applicants of duties and responsibilities, compensation and benefits.
  • Developed or implemented recruiting strategies to meet current or anticipated staffing needs.

Technical Specialist

Charter Spectrum
Austin, TX
09.2017 - 02.2021
  • Assisted in the installation, testing and maintenance of hardware and software systems.
  • Provided technical assistance to clients by troubleshooting system problems.
  • Resolved customer inquiries regarding system setup and usage via phone and email support tickets.
  • Monitored performance of computer systems and networks to ensure proper operation.

Customer Success Manager

SEARS HOLDING CORPORATION, Sears Commercial
Round Rock, TX
09.2016 - 09.2017
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Developed custom solutions for customers based on their individual business objectives.
  • Managed customer inquiries and complaints in a professional manner.

Education

Childcare Administration Certification -

Career Step
03.2021

Some College (No Degree) - Communications Technology

University of Houston - Victoria
Victoria, TX

Skills

  • Sales, Defect Analysis and Resolution, Call Center Operations
  • Troubleshooting Network Issues, Hardware and Software Repair
  • Help Desk Support, User Experience, Remote Technical Support, CDL
  • Class B
  • Pre-Employment Screening
  • Policy Development
  • Community Networking
  • Job Applicant Interviews
  • Self-Motivated Work Ethic
  • Technical Support
  • Customer Service
  • Support Services
  • Negotiation
  • Research and Due Diligence
  • Billing and Invoicing
  • Account management
  • Policy renewals

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Recognized as Top 10% employee for outstanding performance and team contributions in metrics [2021].
  • Recognized as Top 15% employee for outstanding performance and team contributions in metrics [2020].
  • Promoted from School Bus Operator to Recruiter, in less than 12-months.
  • Multiple technical awards for work performance.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Insurance Specialist

Progressive
06.2023 - Current

Recruiter

Goldstar Transit
05.2021 - 06.2023

Technical Specialist

Charter Spectrum
09.2017 - 02.2021

Customer Success Manager

SEARS HOLDING CORPORATION, Sears Commercial
09.2016 - 09.2017

Childcare Administration Certification -

Career Step

Some College (No Degree) - Communications Technology

University of Houston - Victoria

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Creauni Norris