Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Colleen Reavley

Colleen Reavley

Customer Service Rep.
Rolling Meadows,US

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

20
20
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Manager

Rational USA
Rolling Meadows, IL
01.2024 - 07.2024
  • Reviewed and processed customer orders, ensuring accuracy of pricing and product availability.
  • Resolved customer inquiries related to order processing in a timely manner.
  • Coordinated with customers regarding order changes, cancellations, and returns.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.

Customer Service Representative

IVM Chemicals
Glendale Heights, IL
10.2023 - 01.2024
  • Performed administrative tasks such as filing paperwork, updating databases, and creating spreadsheets utilizing pivot tables for tracking incoming orders and outgoing shipments.
  • Processed customer orders from start to finish.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Greeted visitors in a professional manner, responding to inquiries, and directing them to appropriate personnel.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Assisted in unloading trucks with packages. Sorted incoming mail for delivery to the appropriate individuals.

Customer Service Representative

GCM Chicago
Addison, IL
05.2022 - 03.2023
  • Attended and participated weekly meetings and provide updates to management regarding current orders and customers
  • Verified accuracy of information and executed clarification of orders
  • Processed orders and created part numbers in Epicor system for order entry, tracking, maintaining, monitoring, and reporting
  • Processed quotes for customers and reviewed blueprints for proper detail orientation
  • Facilitated team communication and adhered to deadlines and quality assurance standards

Technical Service Coordinator

Chicago Faucets
Des Plaines, IL
06.2019 - 05.2022
  • Assisting customers and field technicians on an Inbound Call Center to provide technical support to troubleshoot and assist in repairing the difficulties they are experiencing
  • Processing orders and no charge requests for customer satisfaction
  • Working closely with regional managers and distributors for product availability, pricing and creations of full faucet fittings
  • Researched and resolved invoice-related issues in a timely manner.
  • Continually reviewing and responding to Outlook emails within a timely manner
  • Updating the Rep Net Knowledge base of additional product details and new findings
  • Created SOPs for new business initiatives, as well as updated existing documents to reflect changes in regulations or procedures.

Senior Tech. Manager and Dispatch Support

Life Fitness
Rosemont, IL
02.2004 - 02.2019
  • Worked with Sales Rep to create a $1 million dollar team in order processing and meeting deadlines for grand openings at customers locations.
  • Created change within company called the Fix-It Group, which allowed more effective learning experiences within the company for knowledge and training of new hires and future technicians.
  • Updated SOPs for department policies and procedures.
  • Recruited, hired, trained, mentored, coached, and evaluated staff of 8-15 employees as necessary.
  • Monitored employee productivity levels on a regular basis and conducted weekly meetings to discuss upcoming tasks and project deadlines.
  • Auditing inventory for Technicians' vans, while creating cost savings by maintaining appropriate inventories, closing open tasks, and processing.
  • Review Zen Desk Email System daily for new tasks to review and process.
  • Working with UPS, 3PL, and freight forwarders to redirect shipments.
  • Created monthly reports for senior management, summarizing operational performance metrics.
  • Monitored budgets and expenditures to ensure cost-effectiveness, while maintaining quality standards.

Education

High School Diploma -

Maine West High School
Des Plaines
1995.08 - 1999.06

No Degree - Distribution And Logistics

Skills Sucess Online Training
03.2011 - 03.2011

Skills

  • Order fulfillment
  • Upbeat and Outgoing Attitude
  • Account management
  • Creative problem solving
  • Mobile ordering understanding
  • Relationship Building
  • Customer Relations
  • Delivery Management
  • Epicor, SAP, Oracle, CRM System
  • Technical Drawings
  • Blueprints and Schematics
  • Microsoft Word, Excel, PowerPoint
  • Salesforce and Zendesk
  • Critical Thinking

Microsoft Outlook, Word, and Excel

Team Building and Leadership

Account Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Manager

Rational USA
01.2024 - 07.2024

Customer Service Representative

IVM Chemicals
10.2023 - 01.2024

Customer Service Representative

GCM Chicago
05.2022 - 03.2023

Technical Service Coordinator

Chicago Faucets
06.2019 - 05.2022

No Degree - Distribution And Logistics

Skills Sucess Online Training
03.2011 - 03.2011

Senior Tech. Manager and Dispatch Support

Life Fitness
02.2004 - 02.2019

High School Diploma -

Maine West High School
1995.08 - 1999.06

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Colleen ReavleyCustomer Service Rep.