Collette Rebuck
Harrisburg,PA
Summary
Highly analytical Human Resource professional with proven experience in managing resources to optimize efficiency and performance. Strengths include strategic planning, resource allocation, and data analysis to drive hiring and retention objectives. Demonstrated ability to enhance operational processes through innovative solutions and decision-making grounded in thorough research and analysis. Committed to delivering high-quality results that contribute to overall business success.
Overview
4
4
years of professional experience
Work History
Human Resource Analyst 3
Commonwealth of Pennsylvania Department of Revenue
Harrisburg , PA
2023.11 - Current
- Acts as Talent Acquisition Supervisor for the Talent Management Division of the Human Resources Office for the Department of Revenue.
- Ensures consistent and effective application of hiring rules, policies, and procedures in relation to filling all positions through the supervision of two Talent Acquisition Human Resource Analysts.
- Collaborates with the Office of Administration, Bureau of Organization Management for the proper classification of jobs and organizational structures.
- Supervises talent acquisition, talent planning, and complement management Human Resource staff.
- Ensures a cohesive and consistent approach to hiring activities to align with Commonwealth policies and procedures.
- Supervises talent planning functions, including the conduct of research on workforce issues and trends to predict and prepare for future changes in the agency workforce and development of creative and cost-effective approaches and solutions to talent planning challenges.
- Supervises complement management activities including confirming accurate coding of salary, wage, and recruitment levels within appropriations; recommending solutions to resolve issues and concerns associated with complement; and ensuring the timely submission of requests for addition and reduction of Department complement levels.
- Provides technical advise and guidance to staff and hiring managers regarding NeoGov hiring application, and hiring options associated with posting and villing vacancies, as well as interviewing and selecting candidates.
- Assigns work to staff through ServiceNow application to fill vacant positions submitted by the assigned program areas.
- Monitors workload of staff to ensure timely action on requests in accordance with established service level agreements.
- Ensures that staff are providing thorough, seasoned guidance to hiring managers regarding the best methods to fill their positions efficiently and effectively.
- Ensures status of tickets is updated in the ServiceNow application to provide accurate and timely information to business partners and hiring managers.
- Maintains vacancy status reports to meet the needs of the assigned program areas and better manage the filling of vacant positions.
- Reviews subordinates' work for quality assurance and ensures work is completed within established standards and timeframes in accordance with policies, rules and regulations.
- Oversees and monitors all NeoGov application requisitions created by staff to fill vacant positions to ensure accuracy and consistency.
- Works with staff to correct any errors in a timely manner.
- Works with staff to ensure advise and guidance is provided to agency staff on the interview, selection, appointment, and promotion process for all positions.
- Assists managers and supervisors with the preparation and development of interview questions.
- Participates on agency interview panels as needed.
- Reviews background investigations including criminal history, tax compliance, and education and employment history completed by staff.
- Oversees the process for senior level appointments and promotion requests and Salary Determinations.
- Provides training and updates trianing materials to ensure all users can effectively and efficiently process hiring actions in a timely manner.
- Participates in discussions with agency supervisors and managers to gather current and anticipated hiring needs, and provides options in accordance with Commonwealth rules, policies, and regulations.
- Works with bureau managers to review and draft job specification updates and creation of new job specifications.
- Completes Job Study and Specification Request form along with documentation to submit to Office of Administration, Bureau of Organization Management to request the development of new job specifications and revision of existing job specifications.
- Reviews and assists in preparing reorganization requests for submission to the Office of Administration, Bureau of Organization Management on behalf of the Department.
- Advises bureau directors and Executive Office staff on position classification and pay issues as a result of new initiatives or impacts on existing unit by analyzing pertinent functional statements and organization charts; and makes recommendations on organizational structures consistent with human resource policies, procedures, and management practices.
- Researches escalated issues and problems related to areas of responsibility, makes recommendations for resolving problems, and implements agreed upon resolutions.
- Provides interpretation and guidance to agency managers and supervisors in relation to Act 71, Civil Service Reform Regulations, and Commonwealth personnel rules on all matters related to hiring and employment-related management directive, policies and procedures.
- On requests for exceptions to merit system employment policies and procedures, provides sound recommendations to the Division Manager.
- Assigns, directs and reviews work of staff.
- Evaluates work performance, resolves employee complaints, determines if disciplinary action or peformance improvement plan is necessary, interviews and recommends candidates for vacancies, approves and disapproves leave requests, and determines training needs of subordinates.
Human Resources Analyst 2
Commonwealth of Pennsylvania
2022.04 - Current
- Interfaced with hiring managers and position supervisors to present options for posting and filling open positions.
- Researched and evaluated posting history for vacant positions.
- Developed appropriate strategies to establish an optimal candidate pool by establishing all available posting options, appropriate next lower classes, expanded rules, and seniority bargaining unit requirements.
- Discussed skill sets needed for each position with hiring managers, and provided guidance to hiring managers on requisite versus preferred qualifications.
- Updated statuses of positions after each action to provide accurate and timely information to Human Resources Business Partners and hiring managers.
- Maintained vacancy status reports to meet the needs of the Delivery Center in filling vacant positions.
- Assisted hiring managers with developing interview questions and criteria.
- Provided examples and guidance to ensure interview questions were work related and appropriate based on the skill set needed to perform the required job duties.
- Responded to hiring managers and applicants regarding application requirements and questions.
- Received and reviewed appointable candidates referred after job postings had closed.
- Received and reviewed candidate recommendations after the interviews.
- Determined salary recommendation and proper salary placement based on multiple union contracts
- Completed Salary Determination Form for new hires in management-level positions.
- Annotated referral lists for non-selected candidates and notified candidates of their non-selection when the vacant position has been filled.
- Completed conditional job offers, and routed recommended candidates and any required paperwork and documentation to Background Check and Hire Division to initiate required background checks.
- Participated in discussions with Delivery Center representatives to gather current and anticipated hiring needs, and provided options in accordance with Commonwealth rules, regulations, and policies.
- Completed background checks, and employment and education verifications for candidates for employment with the Commonwealth of Pennsylvania’s Department of Revenue, Insurance Department, Department of Banking and Securities, and Department of Labor and Industry.
- Assisted applicants in the completion of employment applications.
- Updated applicants and potential employment candidates on the status of current vacanct positions.
- Conducted telephone interviews with potential candidates for hire, and rated candidates on their interview performance.
- Conducted reference checks and experience verifications for interviewed candidates.
- Provided conditional and final offers of employment to selected candidates.
- Drafted, revised, and posted job announcements for vacant positions in the Commonwealth of Pennsylvania Department of Revenue, Department of Labor and Industry, Insurance Department, Department of State, and Department of Banking and Securities.
- Conducted seniority verifications for union positions within the Departments of Revenue, Labor and Industry, and Insurance Department.
- Verified candidate eligibility for vacant positions.
- Proposed, drafted, and obtained approval for a $2.8 million budget for the Department of Revenue's Temporary Tax Season hiring for the 2021-2022 tax season.
- Reviewed applicants and verified applicants meet the minimum experience and training requirements (METs) for the position to which they are applying.
- Referred eligible applicants to Department hiring managers, and explained available interview options and legally appointable candidates based on current Commonwealth hiring policies and procedures.
- Reviewed interview paperwork, reference checks, and other documentation completed by hiring managers to verify that all documents are included, completed, and compliant with legal hiring procedures.
- Contacted selected candidates to offer conditional and final offers of employment.
- Processed hire forms for selected candidates.
- Contacted and interfaced with other Commonwealth Human Resources Delivery Centers to coordinate employment transfers between Commonwealth agencies.
- Completed weekly and monthly data reports for Human Resources.
- Managed the main phone line for Talent Acquisition section of the Employment, Banking and Revenue Human Resources Delivery Center; which required answering incoming calls and responding to messages, answering caller questions and providing them with answers, referring callers to the appropriate individual or area to have their questions answered, and providing excellent customer service to all incoming callers.
- Proficient in Microsoft Office Suite.
Human Resource Analyst 3
Commonwealth of Pennsylvania
Harrisburg , PA
2023.10 - 2023.11
- Reviewed requests for the creation of job specifications or the revision of existing job specifications.
- Initiated job specification maintenance reviews that target outdated and problematic jobs and ensured the agency's jobs were proactively maintained for currency and accuracy.
- Developed interview questions and survey instruments to assist in the collection and verification of job content information.
- Conducted meetings to gather job content information.
- Evaluated programs and operations of client agencies, recognized recruitment and retention issues, and compared work to other jobs to identify job specification needs.
- Conducts pay research as required to determine the market value of work.
- Gathered job-related information from other jurisdictions and sources.
- Drafted new job specifications or revised existing job specifications resulting from occupational studies.
- Identified the position allocation and financial impact of proposed changes and additions to the Classification Plan.
- Prepared correspondence and reports related to classification plan management activities that included findings and recommendations.
- Collaborated with staff from the Bureau of Talent Acquisition in relation to job specification creations, revisions, and abolitions; and advised them of final plans to effect such changes.
- Participated in the development of logical career paths for each occupational group and job family based on the work and the minimum experience and training requirements and assists with the development of visuals and maps to illustrate career paths.
- Developed changes or additions to the current Classification Plan; recommended appropriate salary levels; ensured that all contract requirements were met in relation to respective unions; and prepared complete documentation for Labor Board and Executive Board approvals, as required.
- Identified appropriate classification matches on surveys conducted by other employers or states.
- Provided technical support to other divisions within the Bureau of Organization Management (BOOM) on job specification and usage issues.
- Established and maintained effective working relationships with agency program managers and HR staff, BOOM coworkers, and various enterprise partners to collaborate on the discussion of job specification issues, exploration of options, and delivery of solutions.
Human Resources Analyst 1
Commonwealth of Pennsylvania
2021.03 - 2022.04
- Completed background checks, and employment and education verifications for candidates for employment with the Commonwealth of Pennsylvania’s Department of Revenue, Insurance Department, Department of Banking and Securities, and Department of Labor and Industry.
- Assisted applicants in the completion of employment applications.
- Updated applicants and potential employment candidates on the status of current vacancies.
- Conducted telephone interviews with potential candidates for hire, and evaluated candidates on their interview performance.
- Conducted reference checks and experience verifications for interviewed candidates.
- Provided conditional and final offers of employment to selected candidates.
- Drafted, revised, and posted job announcements for vacant positions in the Commonwealth of Pennsylvania Department of Revenue, Bureau of Imaging and Document Management, and Bureau of Audits.
- Conducted seniority verifications for union positions within the Departments of Revenue, Labor and Industry, and Insurance.
- Verified candidate eligibility for vacant positions.
- Proposed, drafted, and obtained approval for a $2.8 million budget for the Department of Revenue's Temporary Tax Season hiring for the 2021-2022 tax season.
- Reviewed applications and verified applicants met the minimum experience and training requirements (METs) for the position to which they are applying.
- Referred eligible applicants to the Department of Revenue's Bureau of Imaging and Document Management and Bureau of Audits for interviews by hiring managers.
- Reviewed interview paperwork, reference checks, and other documentation completed by hiring managers to verify that all documents are included, completed and compliant with legal hiring protocols.
- Contacted selected candidates to offer conditional and final offers of employment.
- Processed hire forms for selected candidates.
- Contacted and interfaced with other Commonwealth Human Resources Delivery Centers to coordinate employment transfers between Commonwealth agencies.
- Completed weekly and monthly reports for Human Resources.
- Managed main phone line for Talent Acquisition section of the Employment, Banking and Revenue Human Resources Delivery Center; which required answering incoming calls and responding to messages, answering caller questions and providing them with answers, referring callers to the appropriate individual or area to have their questions answered, and providing excellent customer service to all incoming callers.
- Proficient computer, Microsoft Office Suite, and multi-tasking abilities.
Education
Master of Science - Psychology, Applied Behavior Analysis
Capella University
Minneapolis, MN12.2019
Bachelor of Arts - Psychology
Bloomsburg University of Pennsylvania
Bloomsburg, PA05.2012
Skills
- Proficient in Microsoft Office Suite
- Experience with SPSS statistical software
Timeline
Human Resource Analyst 3
Commonwealth of Pennsylvania Department of Revenue
2023.11 - Current
Human Resource Analyst 3
Commonwealth of Pennsylvania
2023.10 - 2023.11
Human Resources Analyst 2
Commonwealth of Pennsylvania
2022.04 - Current
Human Resources Analyst 1
Commonwealth of Pennsylvania
2021.03 - 2022.04
Master of Science - Psychology, Applied Behavior Analysis
Capella University
Bachelor of Arts - Psychology
Bloomsburg University of Pennsylvania
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