Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Credell Dean

Phoenix,AZ

Summary

Versatile employee with proven expertise in menu knowledge and guest engagement, honed at Viking Mississippi and other notable corporations. Excelled in upselling, enhancing sales per ticket, and coordinating large parties with a blend of time management and teamwork. Achieved significant improvements in guest satisfaction through salesmanship and food safety awareness.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Restaurant Waiter

Viking Mississippi
New Orleans, LA
08.2024 - Current
  • Utilized company training, the STAR program, to provide a memorable experience to guests while sailing along the Mississippi River.
  • Adhered to weekly coast guard regulated drills for safety of all crew and guests.
  • Upheld the restaurant's high standards of etiquette, proper grooming, hospitality, and customer service.
  • Provided guests with information about menu items, made suggestions and took orders.
  • Demonstrated knowledge of wine list and recommended wines based on customer preferences.

Server

Dave&Buster's
Tempe, AZ
08.2023 - 07.2024
  • Served large parties, banquets, and company 'buy-out's,' with guests of up to 500
  • Demonstrated RAS system when serving alcohol; verifying identification, managing drink count, and watching for behavior changes
  • Attended company and restaurant trainings and meetings to improve serving skills
  • Influenced guests to purchase Game Cards, using upsell techniques
  • Prioritized guests overall to ensure the best experience is given, showing efficiency, precision, and a friendly attitude

Server/Shift Lead

SAS Restaurant Ventures
Phoenix, AZ
11.2022 - 08.2023
  • Increased sales per ticket and influenced guest purchase by upselling higher margin items and add-ons
  • Engaged in sales, inventory-taking, and in performing services for customers
  • Assisted with training of new staff members
  • Pushed for positive reviews based on service, meal and overall experience

Server/Bus/Host

O'Charley's Restaurant & Bar
Columbus, OH
08.2020 - 10.2022
  • Kept record of menu changes, seasonal arrivals, and drink specials, in order to have recommendations for guests
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
  • Checked customer identification to verify age requirements for alcohol purchases
  • Used table turning methods to seat guests quicker, while continuing to provide great service, promptly and efficiently
  • Assisted coworkers and guests with complications, settled disputes in a positive and professional manner, taking steps to keep guests and employee's satisfied

Server/Bus/Host

Northern Pines Restaurant
Flagstaff, AZ
01.2017 - 03.2020
  • Managed time, and stayed productive by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, etc
  • Maintained table settings for guests by removing courses, replacing utensils and refilling beverages promptly and respectfully
  • Bussing and resetting an average of 120 tables per shift(doubles), working efficiently to keep dining room and work areas clean, and in order for guests
  • Communicated with FOH and BOH to determine wait times, and seat guests accordingly
  • Used floor chart to fairly distribute parties to each server based on quantity, and comfort
  • Explained menu descriptions, preparation methods, possible allergens, and portion sizes to assist in decision-making for guests

Education

Associate of Science - Forestry

Northern Arizona University
Flagstaff, AZ
05-2020

High School Diploma -

Sierra Linda High School
Phoenix, AZ

Skills

  • Time Management
  • Order accuracy
  • Team Collaboration
  • Menu Knowledge
  • Salesmanship
  • Guest engagement
  • Large party coordination
  • Food safety awareness
  • Beverage knowledge

Certification

  • CPR/Basic Life Support
  • Maricopa County Food Handler's Certificate

References

References available upon request

Timeline

Restaurant Waiter

Viking Mississippi
08.2024 - Current

Server

Dave&Buster's
08.2023 - 07.2024

Server/Shift Lead

SAS Restaurant Ventures
11.2022 - 08.2023

Server/Bus/Host

O'Charley's Restaurant & Bar
08.2020 - 10.2022

Server/Bus/Host

Northern Pines Restaurant
01.2017 - 03.2020

Associate of Science - Forestry

Northern Arizona University

High School Diploma -

Sierra Linda High School
Credell Dean