Winnifred Canada

As a full-time Guard aboard ship in its basic capacity, with little supervision, I conducted hourly ship patrols and maintained gangway operations ensuring that only authorized seamen, passengers and crew were permitted aboard, issuing visitor passes when applicable; inspected luggage of departing crew; maintained detailed logs of passenger and crew confiscated prohibited items; assisted crew and passengers needing help scanning their badges; educated passengers and new crew with ship familiarity; entered hourly digital DORs; used frequent radio communications and maintained a clean work area. My other duties included ensuring thresholds were secure & hazard-free, surveillance and ensuring that guests and crew did not wander into restricted areas and escorting them when they did. I performed safe, door and cabin assists for passengers and crew. I reported timely to incidents, investigated scenes, took pictures of scenes, questioned witnesses and followed up with detailed reports. I assisted with emergency crowd control.

During my service in this full-time unarmed graveyard shift Guard post, with very little to no supervision, I pre-verified contractors and visitors for site entry and issued visitor passes, radioed for escorts or escorted visitors myself. I assisted with badge scanning daily while monitoring the entry and exit gates. I ensured buildings were locked and secured at end of every shift. I inspected buildings, equipment, and access points that may lend to illegal entry. I monitored CCTV security cameras. As I performed hourly foot and vehicle patrols, I submitted Step Back forms alerting the client of possible site hazards. I issued workers and visitors proper PPE as needed. I have current MSHA credentials and was certified in CPR and basic first aid to work on this mine site. I performed hourly radio or phone check-ins and DOR paperwork entries. I occassionally educated workers and visitors of site rules and redirected after-hours deliveries.

I began as a full-time Switchboard Operator where my duties included answering continuous in-bound calls at this State agency, filing, mailing and distributing confidential records and instructing patrons on proper ordering procedures. Within my first year of employment, I was promoted to fulfillment liaison for DHS, DOC and SSA bulk orders with very little supervision, worked closely with the inter-agency Fraud Department and processed orders via third-party [Vital Check] database with special POS equipment. I adhered to extreme protocols and procedures, created out-going Word correspondence, used Excel and distributed mail.

This was an extremely detail oriented full-time data-entry position in which I processed computer software orders from Internal Sales Managers and external entities within a specified time frame with very little supervision; distributed daily Excel ship report spreadsheets to various external entities; assisted end-users, Distributors, Direct Sellers, ACCs with tracking data; and provided back-up support to the Sales and Finance departments. My duties also included filing, updating customer records and light telephone usage.

This was a three phase position, beginning with General duties: multi-line phone systems, filing, faxing, data-entry; then, the Answering Service part of the business: taking and distributing timely accurate messages per client protocols; and finally, Security detail: I dispatched authorities, remote programmed and monitored residential and commercial security systems and updated files. After probation, I performed all three phases simultaneously utilizing time management and organizational skills, which allowed me to calmly prioritize tasks in this occasionally stressful full-time permanent position.