Cree Holt
Athens
Summary
Dynamic professional with extensive experience in operations management and staff development, notably as Assistant General Manager at Krystal. Proven track record in enhancing customer service and optimizing inventory control, leading to improved efficiency and client satisfaction. Skilled in training and cash handling, with a focus on strategic decision-making.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Krystal
04.2020 - 08.2022
- Led daily operations, ensuring compliance with company standards and guidelines.
- Developed and implemented training programs for new team members, enhancing onboarding efficiency.
- Oversaw inventory management processes, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, informing strategic decisions for promotions and menu adjustments.
Lead CSR
Towerloan
01.2019 - 02.2020
- Directed customer service team to boost client satisfaction and loyalty.
- Conducted training sessions for new staff on company policies, procedures, and customer engagement techniques.
- Enhanced customer support efficiency through improved communication strategies.
- Evaluated customer feedback to pinpoint service enhancement opportunities and executed solutions.
- Oversaw all financial deposits.
Server
Buesnavista
11.2017 - 01.2019
- Provided exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
- Collaborated with kitchen staff to coordinate timely food delivery and maintain quality standards.
- Assisted in training new servers on menu knowledge and service protocols.
- Managed inventory of supplies, ensuring adequate stock levels for smooth operations.
Crew
Mcdonalds
09.2015 - 02.2016
- Prepared and assembled food items according to standardized recipes and safety guidelines.
- Operated kitchen equipment to ensure efficient food preparation and service.
- Maintained clean and organized workstations, adhering to health and safety standards.
- Assisted customers with orders, providing friendly and prompt service.
Education
East Limestone High School
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Customer service
- Cash handling
- Training
Timeline
Assistant General Manager
Krystal
04.2020 - 08.2022
Lead CSR
Towerloan
01.2019 - 02.2020
Server
Buesnavista
11.2017 - 01.2019
Crew
Mcdonalds
09.2015 - 02.2016
East Limestone High School