Cree Jefferson
Summary
Multifaceted, accomplished healthcare management professional with over 10 years of experience in all aspects of medical services, health care administration, training, service quality, and regulatory compliance. Dedicated and results-oriented health care experience in leading and assisting multidisciplinary teams, strategic planning, and enhancing patient care outcomes in a fast-paced health care environment.
Overview
8
8
years of professional experience
Work History
Assistant manager
Optum Care part of UnitedHealth Group
07.2021 - Current
- Responsible for assisting the efficient and effective management of the healthcare company ensuring high quality patient care and compliance
- Implement policy and procedures set by senior management and ensure staff adherence
- Coordinate and supervise the activities of health care staff, including, training, peer coaching, and scheduling
- Sends analysis reports to department leadership to ensure compliance with program goals and adjectives
- Leads weekly meetings to go over any policy changes
- Assists in planning and executing healthcare projects
- Monitor project progress and report outcomes
- Facilitate effective communication amongst staff, patients, and providers
- Handles complaints and resolve issues promptly and professionally
- Foster a positive environment for patients, staff, and providers.
Patient Care Coordinator
OptumCare part of UnitedHealth Group
07.2020 - 07.2021
- Receives inbound calls from patients, providers, and other medical staff
- Register patients, collecting and verifying necessary information and medical history
- Assists callers with scheduling, referrals, prescription refills, and test results
- Exceeds expectations on meeting metrics, 100% Quality and accuracy every month
- Maintain accurate up-to-date patient records, including care plans, progress notes and correspondences
- Work closely with healthcare providers, including doctors, nurses, and social workers to ensure comprehensive patient care
- Extreme high volume data entry
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
PBX operator
OptumCare part of UnitedHealth Group
07.2019 - 07.2020
- Connect patients to urgent cares, patient services, or member services during business hours
- After business hours facilitate calls from patients, providers, hospitals, and third-party labs
- Connect all Southwest Medical employees to their corresponding supervisors, managers, or shift leads
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Updated staff directories regularly, guaranteeing accurate contact information for efficient call transfers.
- Notifying the scheduling department of provider schedule changes before and after hours
- Handling provider and employee schedule changes.
Vocational Trainer
Progressive Choices
06.2016 - 07.2019
- Provide mentally and physically disabled individuals with employment counseling and job placement assistance
- Front desk receptionist, answering 50-100 calls per day
- Provides mentally and physically disabled individuals with supported employment
- Extreme data entry
- Keep office items in stock and keep all work areas clean
- Handles all office clerk administration duties.
- Boosted trainee retention rates by designing engaging and interactive learning materials tailored to individual needs.
- Developed strong relationships with local employers, resulting in increased job placement opportunities for program graduates.
- Maintained accurate records of all individuals, including their progress and attendance, ensuring proper documentation for accreditation purposes.
Education
Health Care Administration -
University of Nevada, Las Vegas
Real Estate Principles and Law Online Course -
Key Realty School, By Colibri Real Estate
Skills
- Customer Service Excellence
- Health Care Administration
- Leadership and Team Collaboration
- Software Proficiency ( Microsoft Office, Excel, Powerpoint)
- Staff Coordination and Training
- Project Management
- Data Analysis and Reporting
- Regulatory Compliance
- Problem-Solving and Decision-Making
- Time Management and Organizational Skills
Professional Overview
Encouraging management professional and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
References
- Kelly Fletcher, 702-372-3228
- Malaysia Daniels, 702-728-8808
- Janelle Dacumos, 702-497-9414
Timeline
Assistant manager
Optum Care part of UnitedHealth Group
07.2021 - Current
Patient Care Coordinator
OptumCare part of UnitedHealth Group
07.2020 - 07.2021
PBX operator
OptumCare part of UnitedHealth Group
07.2019 - 07.2020
Vocational Trainer
Progressive Choices
06.2016 - 07.2019
Health Care Administration -
University of Nevada, Las Vegas
Real Estate Principles and Law Online Course -
Key Realty School, By Colibri Real Estate
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