Cree Kealoha
Waianae,HI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Knowledgeable and dedicated customer service professional with extensive experience in Administration management & Sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
10
10
years of professional experience
Work History
Family Service Advisor/Sales
Northstar Memorial Group
08.2018 - 06.2023
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Promoted available products and services to customers during service, account management, and order calls.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Developed and updated databases to handle customer data.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
Retail Store Manager
Byodo In Temple
10.2013 - 08.2014
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
Administrative Clerk
Northstar Memorial Group
11.2014 - 08.2018
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
Education
Diploma -
Waianae High School
Waianae, HISkills
- Student Development
- Presentations and Public Speaking
- Career Planning
- Academic Counseling
- Strategic Planning
- Individual Counseling
- Attention to Detail
- Critical Thinking
- Conflict Mediation
- Emotional Support
- Decision-Making
- Counseling and Therapy
- Individual and Family Support
- Administration Required Reporting
- Problem-Solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documented and resolved Issue which led to greatResults.
- Achieved Great customer sales service by completing contracts with accuracy and efficiency.
- Supervised team of 5 staff members.
Timeline
Family Service Advisor/Sales
Northstar Memorial Group
08.2018 - 06.2023
Administrative Clerk
Northstar Memorial Group
11.2014 - 08.2018
Retail Store Manager
Byodo In Temple
10.2013 - 08.2014
Diploma -
Waianae High School
Similar Profiles
Antonio HuertaAntonio Huerta
Vice President of Sales, Red River Region – Texas, Oklahoma and Tennessee at Northstar Memorial GroupVice President of Sales, Red River Region – Texas, Oklahoma and Tennessee at Northstar Memorial Group
Isaiah MayIsaiah May
Sales Associate at NorthStar Memorial GroupSales Associate at NorthStar Memorial Group
Ashli TomsAshli Toms
Clerical and Administrative Specialist at NorthStar Memorial GroupClerical and Administrative Specialist at NorthStar Memorial Group
Samantha KovarcikSamantha Kovarcik
Cemetery & Funeral Home Office Manager at Northstar Memorial GroupCemetery & Funeral Home Office Manager at Northstar Memorial Group
Eugena KaloiEugena Kaloi
Nursing Assistant at Queens Medical CenterNursing Assistant at Queens Medical Center