Cree Kelchner
Bellingham,WA
Summary
Passionate and dynamic leader with a proven track record at Bob's Burgers & Brew, excelling in operations management, troubleshooting, customer service, and team building. Skilled in flexibility and adept at turning challenges into opportunities for growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Bob's Burgers & Brew
02.2022 - Current
- Worked as a host, dishwasher, server, and bartender.
- Developed and implemented strategies to increase sales and profitability.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented a new P.O.S. system.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
CSA (Customer Service Attendee)
Flash Wash
05.2021 - 12.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Increased sales through effective product recommendations and upselling techniques.
- Balanced multiple priorities during peak times while maintaining composure under pressure situations.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Maintained the premises by performing various tasks like trash removal, fuel pump and port cleaning, and propane tank filling.
- Resolved maintenance issues within the car wash facility.
- Trained new employees
- Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and applying cleaning solutions and chemicals.
Special Needs Caregiver
Nancy Capretto
11.2017 - 11.2019
- Provided emotional support to enhance well-being and coping skills.
- Worked with individuals with special needs to increase social skills and independence.
- Ensured safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.
- Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
- Provided assistance to individuals with disabilities by helping with activities of daily living.
- Provided personal care to maintain hygiene and prevent health problems.
- Prepared meals and snacks to provide proper nutrition and hydration.
- Engaged individuals in recreational and leisure activities to promote socialization and improve quality of life.
Education
No Degree -
Western Washington University
Bellingham, WA09.2022
High School Diploma -
Washougal High School
Washougal, WA06.2021
Skills
- Leadership and team building
- Problem Resolution
- Passionate
- Troubleshooting expertise
- Operations Management
- Team Player
- Efficient multi-tasker
- Time Management
- Training and coaching
- Customer Relations
- Relationship Building
- Inventory Control
Certification
- Food Handlers Permit
- MAST Permit
References
Dean Dale Co-manager
360.812.5539
Courtney Nelson Prior Manager
360.305.6684
Katherine Browne Past Co-worker and staff member
360.224.3974
Carrie and Dan Regular Customers
Steve Somers Owner of Bob's Burgers and Brew
360.815.1399
Timeline
General Manager
Bob's Burgers & Brew
02.2022 - Current
CSA (Customer Service Attendee)
Flash Wash
05.2021 - 12.2021
Special Needs Caregiver
Nancy Capretto
11.2017 - 11.2019
No Degree -
Western Washington University
High School Diploma -
Washougal High School
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