Creed Lewis
South Charleston
Summary
Dynamic retail professional with extensive experience at AT&T Mobility, excelling in customer engagement and team leadership. Proven track record in enhancing customer satisfaction and achieving sales targets through consultative sales techniques. Skilled in problem-solving and upselling, fostering a collaborative environment that drives performance and loyalty.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
AT&T Mobility
06.2025 - Current
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Oversaw inventory management, maintaining optimal stock levels and reducing discrepancies.
- Trained and mentored team members, fostering a collaborative work environment.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular audits of store displays to ensure product presentation met brand standards.
- Resolved customer complaints effectively, enhancing loyalty and repeat business.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Sales Consultant
AT&T Mobility
05.2023 - 06.2025
- Engaged customers in product demonstrations, enhancing understanding of features and benefits.
- Provided tailored solutions to meet customer needs, improving overall satisfaction and loyalty.
- Assisted team in achieving sales targets through effective communication and relationship building.
- Collaborated with colleagues to streamline sales processes, increasing efficiency and productivity.
- Developed strong client relationships through regular follow-ups and personalized communication strategies.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Retail Worker
Sheetz
08.2021 - 05.2023
- Provided exceptional customer service, enhancing overall shopping experience.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Trained new employees on store policies, procedures, and customer engagement techniques.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
High School Diploma -
Hurricane High School
Hurricane, WVSkills
- Problem-solving
- Customer service
- Customer experience
- Customer engagement
- Team building and leadership
- Goals and performance
- Upselling and cross selling
- Consultative sales
Timeline
Assistant Store Manager
AT&T Mobility
06.2025 - Current
Sales Consultant
AT&T Mobility
05.2023 - 06.2025
Retail Worker
Sheetz
08.2021 - 05.2023
High School Diploma -
Hurricane High School